Customer Education Specialist | Housing
Posted on November 23, 2025 (about 3 hours ago)
About EliseAI
At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.
By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.
By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.
- Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.
- Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.
With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.
About The Role
EliseAI is looking for a Customer Education Specialist to ensure a seamless onboarding process and transition for our clients as they adopt our products. You will work closely with the Director of Customer Success and other teams to develop and execute comprehensive onboarding strategies. This role requires a blend of customer-facing interactions, content creation, technical expertise, and a proactive approach to gathering and incorporating client feedback.
Key Responsibilities
- Conduct thorough onboarding sessions with new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectively
- Develop and deliver engaging training sessions, both in-person and remotely, tailored to the specific needs and preferences of each client
- Proactively seek feedback from customers throughout the onboarding process, identifying areas for improvement and implementing strategies to address any gaps or challenges
- Act as a liaison between customers and internal teams, advocating for client needs and contributing to product enhancements based on user feedback
- Stay informed about industry trends and best practices in customer training and onboarding, continuously seeking opportunities to enhance our approach and deliver exceptional experiences
Requirements
- 3+ years of experience in a customer-facing role, preferably in customer success, training, teaching, facilitation, or a related field
- Willingness to travel as needed to conduct in-person training sessions with clients
- Strong communication and presentation skills, with the ability to convey complex information in a clear and understandable manner
- Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products or services
- Experience creating educational content, including videos, tutorials, and documentation preferred
- Proven ability to build rapport with customers and establish trusted advisor relationships
- Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively
- Willing to work in person at NYC headquarters with your team 4-5 days per week
Why Join
Growth and impact. It’s not often that you can get in on the ground floor of a funded startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.
Benefits
In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:
- Equity in the company
- Medical, Dental and Vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Monthly fitness stipend
- Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch
- Fun company social events through our Elise and the City program
- Unlimited vacation and paid holidays
We'll cover relocation packages from outside of the Greater NYC metro area - we'll make the move exciting, not painful.
How to Apply
Please visit the EliseAI job application page to apply for this position: Apply for this Job
Contact
If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]