Company Overview
As an advanced technology company in the healthcare sector, we position ourselves as a dynamic health marketplace. With over 6 years of market experience, we have experienced remarkable growth, especially during the pandemic, successfully evolved, and realigned our strategy. Our centrally located office in Moabit houses around 20 dedicated employees working in a flexible, hybrid work environment. Bilingualism is standard with us. Currently, we are focusing on growing from a start-up to a scale-up to achieve our ambitious growth goal.
Company Culture
Our corporate culture is characterized by innovation, team spirit, and a deep commitment to excellent customer service. With the ISO 9001 and ISO 27001 certifications, we underscore not only our efficiency in processes but also our dedication to data security.
Job Description
We are continuously developing and are looking for experienced and dedicated Customer Service Representatives (m/f/d).
Responsibilities
- You have an open ear for our customers via email and phone.
- You receive customer complaints and ensure competent and solution-oriented handling.
- You solve tricky cases and like to get to the bottom of problems. For more complex questions, you work closely with your colleagues to develop solutions and approaches together.
- You have an eye for improvement potential and like to be involved in implementation.
- You work closely with our specialists from marketing and development.
Qualifications
- You already have several years of experience in telephone and written customer service in B2C or B2B and in dealing with CRM systems.
- You love fulfilling customer wishes in direct contact and forming a tight unit in exchange with colleagues.
- Experience in office organization and administration.
- Communication skills and teamwork.
- Confident handling of MS Office applications.
- Fluent in German and English, both written and spoken.
- Friendly and professional demeanor.
Benefits
- A great workplace in a varied and exciting work environment.
- The possibility to work independently and contribute ideas.
- A motivated and friendly team.
- Attractive remuneration and benefits.
If you want to become part of our team, we look forward to your application.