Technical Customer Advisor - Doctolib Customer Service (x/f/m)
Posted on August 25, 2025 (about 7 hours ago)
About Doctolib
We’re a B Corp company committed to build together the healthcare we all dream of.
More than 2,900 Doctolibers in France, Germany, Italy, and the Netherlands are helping to improve the daily lives of care teams with a new generation of technologies and services.
At the same time, Doctolib is helping over 80 million patients to effectively manage their health and provide quick and easy access to optimal healthcare.
Job description
Join the digital health revolution! At Doctolib, we transform the daily lives of 100,000 healthcare professionals and facilitate access to care for 40 million Europeans every month. Join our Customer Service team (internally called Product Support) and directly contribute to this mission!
As a Technical Customer Advisor, you will be the first point of contact supporting our healthcare professionals daily:
- Support caregivers: Respond to calls and emails from healthcare professionals to resolve their technical questions about our products.
- Diagnosis and resolution: Analyze issues (patient management software, scheduling, teleconsultation, e-prescription, etc.) and find appropriate solutions.
- Follow-up: Ensure request follow-up and guarantee customer satisfaction at each interaction.
- Product expertise: Become the reference interlocutor for our clients by mastering our solutions perfectly.
The qualities expected for this position include:
- Passion for customer relations and problem-solving.
- Curiosity and eagerness to learn new technologies.
- Excellent interpersonal skills and listening abilities.
- Analytical mindset and rigor in work.
- Ease in both oral and written communication.
We value potential over initial education, offering product training. Whether from customer service, hospitality, restaurant, or other fields, your potential matters to us.
Offer
- Direct impact on healthcare system improvement.
- Complete training through our dedicated Doctolib Academy.
- Dynamic team of passionate experts.
- Career development in a growing sector.
- Benefits include corporate restaurant, sports, team events, and new offices in Île de Nantes starting September.
- Working hours: 38 hours rotating shifts (8:00 AM-4:30 PM, 9:00 AM-5:30 PM, and 10:00 AM-6:30 PM).
Additional benefits:
- Advantageous mutual insurance 100% covered by Doctolib.
- Parental care program (1 month additional leave plus 0.5 day leave per child at school start).
- Solidarity days (2 days volunteering annually to assist health-related associations).
- Wellbeing program (free mental health and coaching with Moka.care).
- Flexible work policy with hybrid and office modes.
- Flexibility days (10 days yearly to work from another EU country or the UK).
- Meal vouchers with Swile card.
- Company subsidy for sports club or leisure activity membership.
- Subsidy for bicycle purchase.
- Transport subscription reimbursement.
- Relocation assistance for international mobility.
Recruitment process
- First step: phone interview with Clara, Talent Acquisition, to discuss your professional project and skills.
- Second step: on-site interview in Nantes lasting 2.5 hours including a meeting with team leader, "live experience" with an advisor, and final meeting with a manager.
- Minimum reference check.
- Offer.
Position details
- Employment type: Permanent contract - 38 hours per week.
- Eligible for hybrid work format (2 days in office, 3 days remote).
- Location: Nantes.
- Start date: January 2026.
- Salary: 26k EUR (fixed + variable included).
Ready to join us?
Apply now and contribute to the evolution of the healthcare sector!
At Doctolib, we believe in improving health for everyone. Our recruitment process evaluates applications solely on qualifications and motivation without any discrimination.
Diversity and inclusion strengthen our product’s ability to improve health for all. You can apply to Doctolib irrespective of gender, religion, age, sexual orientation, ethnicity, or disability.
To ensure equal opportunity, please exclude personal information (e.g., photos, age) from your applications. If you need accommodations, inform us to adapt the recruitment process. Join us to build the healthcare we all dream of!
All data provided is processed by Doctolib for application management. For more details, see the privacy notice linked in the job post. Contact [email protected] for inquiries or rights.
How to apply
Apply now and participate in the evolution of the healthcare sector!
Our recruitment process includes:
- First step: phone interview with Clara, Talent Acquisition, to talk about your professional project and skills.
- Second step: on-site interview in Nantes lasting 2.5 hours with a team leader, a live experience with an advisor, and a final meeting with a manager.
- Minimum reference check.
- Offer.
At Doctolib, we evaluate applications based solely on qualifications and motivation without discrimination.
We invite you to exclude personal information from your applications to ensure equal opportunity. If you need accommodations, please inform us to adapt the recruitment process.