Senior Technical Support Engineer - Interoperability
Posted on January 21, 2026 (about 1 hour ago)
About Doctolib
We’re a B Corp company committed to building together the healthcare we all dream of.
More than 2,900 Doctolibers in France, Germany, Italy, and the Netherlands are helping to improve the daily lives of care teams with a new generation of technologies and services.
At the same time, Doctolib is helping over 90 million patients to effectively manage their health and provide quick and easy access to optimal healthcare.
Job description
The Technical Services team is expert in handling complex technical issues encountered during:
- Technical Onboarding: initial deployment of a product for our users (configuration, testing, troubleshooting, commissioning)
- Technical Support: when users face a technical issue with a deployed product (diagnosis, root-cause analysis, resolution)
By joining the Interoperability Technical Support team, you will become a technical reference for integration topics including:
- Hospital integrations (HL7, FHIR, etc.)
- Imaging centers & clinics (Enovacom, EDL Xplore, etc.)
- Independent practitioner offices (industrialized ad-hoc connectors)
Your mission is to deliver world-class technical support by handling the end-to-end customer relationship on technically complex subjects. You will bridge our users and our development teams, ensuring each healthcare facility can deploy and use Doctolib under the best possible conditions.
In your first 6 months, success will be measured by your ability to ramp up on our technical environment, successfully support your first customers on technical issues, and perform initial monitoring rounds of the deployed connector base.
Your responsibilities include, but are not limited to:
Technical Support for interoperability:
- Receive and qualify support requests from internal teams (L1 Support, Sales, Account Managers) or external contacts (enterprise clients, editors, partners)
- Conduct technical investigations, analyze and identify the root cause
- Provide direct solutions, escalate to our development teams or external editors/partners when needed
- Maintain direct follow-up with clients until full resolution
- Monitor deployed connectors and interfaces (with tools such as Datadog)
- Detect, alert and resolve anomalies and incidents related to interoperability
General
- Ensure handover of newly deployed connectors
- Contribute to the technical training of our L1 Support teams
- Contribute to continuous improvement of team processes and tools
Required qualifications
Before continuing, if you do not exactly match the profile below but believe this job fits your skills and needs, we encourage you to apply.
You could be the next member of our team if you:
- Have strong analysis and investigation skills with an application product integrated with third-party software
- Have knowledge of hospital interoperability protocols (HL7, FHIR…)
- Have knowledge of infrastructure & networks (routing, VPN)
- Possess programming skills (reading source code, scripting, database queries…)
- Can adapt your communication to different types of interlocutors (technical, commercial, practitioners)
It would be great if you also had:
- Experience in IT services within a healthcare facility
- Knowledge of hospital information systems (HIS, RIS, PACS)
- Experience resolving interoperability problems or incidents
- Familiarity with Datadog, Elastic, or other monitoring/troubleshooting tools
- Experience with a product deployed in SaaS mode
Our offer
- Generous health insurance fully covered by Doctolib for employees and their children
- 25 days of paid leave and up to 14 days of RTT per year (excluding Customer Care teams)
- A free mental health and personalized coaching program with our partner Moka.care
- A flexible work policy with 10 days per year of remote work allowed from EU countries and the United Kingdom
- Meal vouchers worth €8.5 per day, €4.5 covered by Doctolib
- A comprehensive 3-month onboarding program including Doctolib Academy and various trainings (languages, soft skills, technical skills)
- A company committee subsidy for partial reimbursement of sports or leisure activity memberships
- 50% reimbursement of public transport subscription
- An additional month of leave on top of legal parental leave through the "Parent Care" program
- For employees with disabilities or caregivers, a package including adapted remote work, paid authorized leave for medical appointments and enhanced psychological support
- Relocation assistance for international mobility
Recruitment process
- Interview with a recruiter
- Technical case study
- Presentation of the case study with 2 team members
- Interview with the N+2 manager
- At least one reference check
- A copy of your B3 criminal record extract
Job details
- Contract: Permanent (CDI)
- Working time: Full time
- Workplace: Levallois-Perret or Nantes
- Start date: As soon as possible
- Compensation: fixed and variable on objectives (to be defined according to profile)
- This position is eligible for partial remote work (2 days/week)
At Doctolib, we believe we must improve health for everyone. This is reflected in our recruitment process. We evaluate applications solely on qualifications and motivation, without any form of discrimination.
The more diverse the ideas, the more our product will truly improve health for everyone. You can apply to Doctolib regardless of your gender, religion, age, sexual orientation, ethnic origin or disability.
To ensure equal opportunities, we invite you to exclude personal information (for example: photos, age) from your applications. If you need specific accommodations, please inform us so we can adapt the recruitment process. Join us to build the healthcare we all dream of!
All information provided is processed by Doctolib for application management. For more details on data processing, click the link in the original posting. Please contact hr.dataprivacy(at)doctolib.com for any questions or to exercise your rights.
How to apply
Please click the "Apply" button on this job page to submit your application.
Contact
For questions about data privacy or to exercise your rights, contact: hr.dataprivacy(at)doctolib.com