We’re a B Corp company committed to building the healthcare we all dream of.

More than 2,900 Doctolibers in France, Germany, Italy, and the Netherlands are helping to improve the daily lives of care teams with a new generation of technologies and services.

At the same time, Doctolib is helping over 80 million patients to effectively manage their health and provide quick and easy access to optimal healthcare.

Key Account Success Manager with extensive experience in large customer business in healthcare.

As a Key Account Success Manager with pronounced seniority, you are responsible for the long-term satisfaction of our major customers (clinics, MVZ) and contribute significantly to the digital transformation of healthcare. With your profound understanding of complex customer relationships and your many years of experience in strategic account management, you play a central role in the company. You work closely with the deployment and sales teams and always have the sustainable development of your customers in mind.

You are specifically sought as an experienced Success Manager with at least 3 years of relevant professional experience - ideally in SaaS, healthcare, or managing complex enterprise customers. You bring extensive experience in actively managing large accounts, have successfully accompanied change processes, and have substantively and strategically guided and inspired teams.

After the onboarding of our major customers, you act as the central contact person for clinic directors, medical directors, and department heads - developing sustainable, trustful customer relationships at eye level.

You independently manage strategic initiatives and specifically develop your accounts based on solid analysis and a clear vision for partnership cooperation.

You contribute your long-standing experience to the continuous development of our success strategy and have a keen sense for necessary priorities on both the customer and company sides.

You promote product retention and usage through structured support and identify potentials early.

You independently conduct business and KPI analyses and derive concrete recommendations for your accounts.

You identify upselling opportunities and implement them in close collaboration with the key account sales team.

You actively participate in the further development of our key account success organization and contribute your know-how in building processes, standards, and team structures.

Minimum 3-5 years of professional experience in Customer Success, Key Account Management, or similar roles - ideally in healthcare or SaaS environments.

Strategic thinking combined with a hands-on mentality and the ability to confidently manage complex stakeholder structures.

Proven success in developing, retaining, and strategically managing enterprise clients long-term.

Passion for advancing a success team with new ideas, structures, and strategic clarity and actively contributing to the department's development.

Strong communication skills, consulting competence at the C-level, and confident collaboration with clinic management and medical leadership.

Enjoy sharing knowledge, inspiring colleagues, and acting as a driving force in the team.

A detailed, structured, and individual onboarding through our Doctolib Academy.

Perks and benefits such as public transport tickets, discounted memberships for the Urban Sports Club, lunch vouchers, and more.

Company pension scheme.

28 days of vacation plus an additional day for each full calendar year of employment (up to a maximum of 30 days).

Extensive development opportunities, including in-house e-learning programs, learning days, and other training such as soft skills and product-specific training.

A flexible working time model that allows hybrid and office-based working.

Recruiter interview.

Interview with the team lead.

Interview and case study with the team lead.

Final interview with the VP of Hospitals.

At least one reference check.

Permanent position.

Full-time.

Location in Berlin or Cologne.

Immediate start.

Hybrid work allowed.

We pursue the vision to improve the health of all. This is also reflected in our recruitment. We evaluate applications solely based on qualifications and motivation. Discrimination is not tolerated.

The more diverse our team and ideas, the better our product can improve the health of our users. Therefore, we invite you to apply regardless of gender, religion, age, sexual orientation, ethnic origin, or disability. To ensure equal opportunity, you can omit information such as photos or age in your application. Please let us know what arrangements we can make to best support you.

We look forward to digitalizing healthcare with you!

All provided information will be processed by Doctolib for application management. For details on data processing, please click here. If you have questions or wish to exercise your rights, please contact [email protected].