About Doctolib
We’re a B Corp company committed to building together the healthcare we all dream of.
More than 3,000 Doctolibers in France, Germany, Italy and the Netherlands help improve the daily lives of care teams with a new generation of technologies and services.
Doctolib also helps over 90 million patients manage their health and access timely, high-quality care.
Job description
Reporting line : You will report to the HR Operations and Experience Manager and be a key member of the People Operations & Experience team. You combine administrative rigor, an appetite for tools and a strong service orientation to deliver a smooth, human and high-quality working environment at Doctolib.
Main responsibilities
1. Personnel administration
- Manage the administrative life cycle of employees: drafting contracts and amendments, probation period management, tracking absences and leave, end-of-service settlements, etc.
- Ensure timely and accurate updates of employee data in Workday (HRIS), guaranteeing data reliability and compliance.
- Contribute to the production and validation of HR regulatory reports (statutory indicators, social reports, etc.).
2. Employee support and experience
- Act as a local HR contact to answer employees’ questions about policies, benefits and internal procedures (leave, health insurance, organisation, etc.).
- Conduct regular check-ins with new hires beyond initial onboarding to ensure cultural and operational integration.
- Support employees during key life events (return from parental leave, return after long-term illness, workstation adjustments, etc.).
- Collaborate with HRBPs to provide close, qualitative support and help detect early warning signs (stress, disengagement) during exchanges with employees.
- Collect and structure field feedback from employees on HR policies and processes to feed continuous improvement.
3. Tools and process improvement
- Identify and report malfunctions, pain points and improvement opportunities in HR tools and processes, in collaboration with the Global HR Ops Efficiency Manager.
- Actively participate in implementing and optimising operational processes with a mindset of continuous improvement.
- Propose automation or simplification of low-value tasks.
- Contribute to updating and enriching internal documentation to ease access to information for employees and HR teams.
Required qualifications
If you do not exactly match every point below but believe this role fits your skills and aspirations, we encourage you to apply.
- Education: Bachelor’s to Master’s degree (Bac+3 to Bac+5) in Human Resources, Labor Law or equivalent.
- Experience: At least 4 years of experience in operational HR and/or personnel administration, ideally in a transforming or high-growth environment.
- Technical skills:
- Proficient with an HRIS (ideally Workday).
- Comfortable with collaborative tools (Confluence, Google Workspace, etc.).
- Good knowledge of French labor law.
- Familiarity or first experience with AI tools is a plus.
- Behavioural skills:
- Service and listening orientation: you are committed to offering the best possible experience to employees.
- Rigor and reliability in administrative management.
- Curiosity and appetite for digital tools and process improvement.
- Ability to prioritise in a dynamic environment.
- Discretion and respect for confidentiality.
- Team spirit and collaboration, especially with HRBPs and payroll teams.
Offer
- Comprehensive health insurance covered 100% by Doctolib (basic plan) for employees and their children.
- 25 days of paid leave and 12–14 RTT days per year.
- Free personalised mental health and coaching programme with our partner Moka.care.
- 10 days per year of remote work abroad possible.
- Participation in Doctolib’s value-sharing plan, DoctoGrowth.
- Meal vouchers worth €8.50/day, €4.50 covered by Doctolib.
- A three-month induction programme including Doctolib Academy and various trainings (languages, soft skills, technical skills).
- Contribution from the works council to reimburse part of a sports club or creative activity membership.
- 50% reimbursement of public transport subscription.
- One additional month of leave on top of legal parental leave via the "Parent Care" programme.
- For employees with disabilities or caregivers: a package including telework adaptations, paid leave for medical appointments and enhanced psychological support.
- Relocation assistance for international mobility.
Recruitment process
- HR screening call with Florine
- Interview with the Hiring Manager (Margaux)
- Take-home case study
- Team fit interview
Job details
- Permanent contract (CDI)
- Full-time
- Location: Nantes or Paris
- Eligible for hybrid working format (3 days in office / 2 days remote)
- Start date: as soon as possible or to be agreed
How to apply
Please apply online by clicking the "Apply" button on this job page and submitting your CV and cover letter. We welcome applicants who meet the role’s qualifications and encourage candidates from diverse backgrounds to apply.
Recruitment process
The recruitment stages include:
- HR screening call with Florine
- Interview with the Hiring Manager (Margaux)
- Take-home case study to prepare at home
- Team fit interview
If you need any reasonable adjustments during the recruitment process, please inform us so we can accommodate your needs. For data privacy questions, contact hr.dataprivacy(at)doctolib.com.