Head of Automation & Efficiency - Sales & Customer Operations (x/f/m)
Posted on February 20, 2026 (3 months ago)
This job post is archived - the company is no longer hiring for this position.
Check out other job posts of this company here!About Doctolib
We’re a B Corp company committed to build together the healthcare we all dream of.
More than 2,900 Doctolibers in France, Germany, Italy, and the Netherlands are helping to improve the daily lives of care teams with a new generation of technologies and services.
At the same time, Doctolib is helping over 90 million patients to effectively manage their health and provide quick and easy access to optimal healthcare.
Job description
The Head of Automation & Efficiency will report directly to the Sales and Customer Operations Director France and will lead the Automation & Efficiency team (team of 4 FTEs including the role).
The role works closely with Tech & Product, IT, Sales, Account Managers, Customer Support, Legal, Security and Data teams as well as top France leadership.
The mission is to unlock operational leverage at scale: turning business needs into automated, scalable solutions that improve the performance and efficiency of all customer-facing teams.
The team you’ll be joining
The France Sales and Customer Operations team drives the efficiency and effectiveness of all client-facing teams (Sales, Account Managers, Customer Support) while maintaining strong motivation and passion. The Sales and Customer Ops team is composed of 20+ people responsible for organisation, strategy, data, process, automation and coaching of 700+ Sales, Account Managers and Customer Support agents.
What you’ll do
Your responsibilities include but are not limited to:
- Level-up current processes and drive continuous improvement through automation:
- Centralize Sales and Customer Operations needs and define what can be done autonomously vs what requires Tech & Product involvement.
- Work with Product Management, Tech, Security and IT to design and deploy automation flows in line with security standards: workflow tools, internal bots, system-to-system integrations, generative/assistive AI.
- Track the impact of automations with clear metrics.
- Be the voice of business operations in product decisions:
- Frame business needs through deep understanding of Sales, Account Managers and Customer Support use cases.
- Contribute to defining and prioritizing the roadmap of Operations tools with Product Managers (CRM, internal tooling, quality tools, back-office, bots, etc.).
- Co-build functional specifications and success criteria with Product teams.
- Represent Sales and Customer Operations teams in product governance (committees, prioritization, solution design).
- Own and optimize our tools ecosystem:
- Constantly challenge the status quo on tools & processes to improve them.
- Act as business owner with tooling providers on the France scope (RFP, licence management…).
- Define standards for tool usage and drive adoption within teams.
- Team leadership & cross-functional collaboration:
- Lead, mentor and develop a team of 3.
- Partner closely with the Sales and Customer Ops team to prioritize initiatives.
- Evangelize a culture of operational efficiency: promote best practices, train teams on new tools, share impact and success stories.
- Align vision with other countries (Germany, Italy, Netherlands).
Who you are
If you don't have the exact profile described below but feel the role matches your skills, you are encouraged to apply.
You could be our next team mate if you:
- Are fluent in English and French.
- Bring 10+ years combining tech, product and operations expertise — e.g., Product Manager on internal products, Sales/Rev/Customer Ops leader with deep systems focus, or a technical profile who moved into product or operations roles.
- Have a proven track record on implementing automations (workflows, RPA, bots, AI, tooling integrations) in a high-growth environment with sizable sales or customer-facing teams.
- Excel at stakeholder and project management: able to manage and prioritize multiple strategic projects with various stakeholders, build consensus and move fast.
- Are hands-on and pragmatic: willing to deep-dive into a workflow or CRM configuration while maintaining a strategic view.
- Are able and willing to manage a small team with diverse backgrounds and seniority levels.
It would be a plus if you have experience with CRM systems (e.g., Salesforce), project management software (e.g., Jira), AI and automation tooling (e.g., n8n, Mindflow, Zapier), support and CTI tools (e.g., Diabolocom, Joulica, Zendesk), and a strong interest in AI technologies and operational applications.
What we offer
- Free health insurance for you and your children
- Parent Care Program: receive one additional month of leave on top of the legal parental leave
- Free mental health and coaching services through our partner Moka.care
- Support package for caregivers and workers with disabilities (remote policy adaptation, extra days off for medical reasons, psychological support)
- Work from abroad for up to 10 days per year via flexibility days policy
- Work Council subsidy to refund part of sport club membership or creative class
- Up to 14 days of RTT
- Lunch voucher with Swile card
- Reimbursement of public transportation or company car (only for Field Sales)
- Relocation support for international mobilities
The interview process
- Phone interview with the Talent Acquisition partner (30 min)
- Video interview with the Hiring Manager (1h)
- Onsite Business Case to prepare: discuss real-life challenges (1h15)
- Video interview with our Customer Care Director (45 min)
- Final video interview with our VP Growth (30 min)
- At least one reference check
Job details
- Permanent position
- Full Time
- Workplace: Levallois (HQ) or Nantes - including travels once a month to Paris or Nantes
- Hybrid mode: 2 remote days per week
- Start date: as soon as you’re available
- Compensation: fixed + bonus on objectives (according to your profile)
Doctolib evaluates candidates based on qualifications and motivation without discrimination. If you require any accommodation during the hiring process, please let us know.
How to apply
Please click the "Apply" button on the job page to submit your application through Doctolib's careers portal.