Head of Automation & Efficiency - Sales & Customer Operations (x/f/m)
Posted on February 20, 2026 (4 months ago)
This job post is archived - the company is no longer hiring for this position.
Check out other job posts of this company here!About Doctolib
We’re a B Corp company committed to building together the healthcare we all dream of.
More than 2,900 Doctolibers in France, Germany, Italy, and the Netherlands are helping to improve the daily lives of care teams with a new generation of technologies and services.
Doctolib helps over 90 million patients to effectively manage their health and provide quick and easy access to optimal healthcare.
Job description
We are hiring a Head of Automation & Efficiency reporting to the Sales and Customer Operations Director France. You will lead the Automation & Efficiency team (4 FTEs including you) and work closely with Tech & Product, IT, Sales, Account Managers, Customer Support, Legal, Security and Data teams and senior leadership.
The team you’ll be joining
The France Sales and Customer Operations team drives efficiency and effectiveness of all client-facing teams (Sales, Account Managers, Customer Support). The team of 20+ manages organisation, strategy, data, process, automation and coaching for 700+ Sales, Account Managers and Customer Support agents.
What you’ll do
Your team's mission is to unlock operational leverage at scale by turning business needs into automated, scalable solutions that improve performance and efficiency of customer-facing teams. Responsibilities include:
- Level-up processes and drive continuous improvement through automation:
- Centralize Sales and Customer Operations needs and define what can be done autonomously vs what requires Tech & Product.
- Design and deploy automation flows in line with security standards: workflow tools, internal bots, system-to-system integrations, generative/assistive AI.
- Track the impact of automations with clear metrics.
- Be the voice of business operations in product decisions:
- Frame business needs through deep understanding of Sales, Account Managers and Customer Support use cases.
- Contribute to defining and prioritizing the Operations tools roadmap with Product Managers (CRM, internal tooling, quality tools, back-office, bots).
- Co-build functional specifications and success criteria with Product teams and represent Operations in product governance.
- Own and optimize the tools ecosystem:
- Challenge the status quo on tools and processes to drive improvements.
- Act as business owner with tooling providers on the France scope (RFP, licence management).
- Define standards for tool usage and drive adoption.
- Team leadership & cross-functional collaboration:
- Lead, mentor and develop a team of 3.
- Partner with Sales and Customer Ops to prioritize initiatives.
- Evangelize a culture of operational efficiency, train teams on new tools and share impact.
- Align vision with other countries (Germany, Italy, Netherlands).
Who you are
If you don't have the exact profile but the role matches your skills, we encourage you to apply.
You could be our next teammate if you:
- Are fluent in English and French.
- Bring 10+ years combining tech, product and operations expertise (e.g., product manager on internal products, Sales/Customer Ops leader with systems focus, or technical profile moved into product/ops).
- Have a proven track record implementing automations (workflows, RPA, bots, AI, tooling integrations) in a high-growth environment (ideally SaaS) with sizable sales or customer-facing teams.
- Excel at stakeholder and project management: manage and prioritize multiple strategic projects, build consensus and move fast, defend ideas with senior leadership.
- Are hands-on and pragmatic: able to deep-dive into workflows or CRM configuration while keeping a strategic view.
- Can manage a small team with diverse backgrounds and seniority levels.
It would be a plus to have experience with CRM systems (e.g., Salesforce), project management tools (e.g., Jira), AI and automation tooling (e.g., n8n, Mindflow, Zapier), and support/CTI tools (e.g., Diabolocom, Joulica, Zendesk).
What we offer
- Free health insurance for you and your children
- Parent Care Program: one additional month of leave on top of legal parental leave
- Free mental health and coaching services via Moka.care
- Support package for caregivers and workers with disabilities (remote policy adaptation, extra days off for medical reasons, psychological support)
- Work from abroad up to 10 days per year (flexibility days)
- Work Council subsidy for sport club membership or creative class
- Up to 14 days of RTT
- Lunch voucher with Swile card
- Reimbursement of public transportation or company car (only for Field Sales)
- Relocation support for international mobilities
The interview process
- Phone interview with Talent Acquisition partner (30 min)
- Video interview with Hiring Manager (1h)
- Onsite business case to prepare (1h15)
- Video interview with Customer Care Director (45 min)
- Final video interview with VP Growth (30 min)
- At least one reference check
Job details
- Permanent position
- Full Time
- Workplace: Levallois (HQ) or Nantes - includes travels once a month to Paris or Nantes
- Hybrid mode: 2 remote days per week
- Start date: as soon as you’re available
- Compensation: fixed + bonus on objectives (according to your profile)
How to apply
Apply by clicking the "Apply" button on this job page.
If you require any accommodation during the hiring process, please let us know via the contact below.
Contact and privacy
To exercise data rights or ask privacy questions, contact hr.dataprivacy(at)doctolib.com. Doctolib evaluates candidates based on qualifications and motivation and is an equal opportunity employer.