Director, Site Reliability Engineering
Posted on June 21, 2026 (about 1 hour ago)
About Doctolib
We’re a B Corp company committed to building the healthcare we all dream of. More than 3,000 Doctolibers across France, Germany, Italy, and the Netherlands help improve the daily lives of care teams with modern technologies and services.
Doctolib supports over 90 million patients in managing their health and providing quick, easy access to optimal healthcare.
Why this role
As our Director of Site Reliability Engineering, reporting to the VP of Platform Engineering, you will own the core infrastructure layers powering Doctolib: cloud infrastructure, database operations, network infrastructure, and observability. You will lead the Doctolib Operations Center and drive a shift from reactive operations to a proactive, world-class reliability culture.
This is an opportunity to shape the infrastructure backbone of Europe’s leading healthtech company as Doctolib expands multi-cloud capabilities, scales to new countries, and builds the reliability culture that will define the next decade of healthcare innovation.
Key aspects of the challenge
- Real stakes, every day. When Doctolib is down, care is interrupted — the infrastructure you build directly impacts patient outcomes.
- A once-in-a-generation platform transition. Multi-cloud, monolith modularisation, and international expansion are happening together — you will define the platform’s future.
- Reliability as a competitive moat. Platform speed and resilience determine how fast 700+ engineers can ship innovations that change healthcare.
- A cultural build, not just a technical one. The incident response culture, observability standards, and operational ownership model you establish will shape engineering practices for years.
What you'll do
- Build and run a world-class SRE org of 25+ engineers across Cloud Infrastructure, Database & Storage, Network Infrastructure, Observability Tooling, and the Doctolib Operations Center.
- Own the infrastructure strategy and roadmap — cloud, database, network, observability — and deliver against company OKRs.
- Lead the Doctolib Operations Center: set incident response standards, drive MTTR reduction, and embed a blameless post-mortem culture across engineering.
- Architect and execute our multi-cloud strategy to reduce vendor lock-in, cut migration costs, and enable international expansion.
- Own network infrastructure at scale: load balancing, CDN/WAF, VPCs, peering, and zero-trust networking across a high-traffic, multi-country platform.
- Drive observability as a product to provide 700+ engineers visibility into system health and turn observability maturity into an operational excellence lever.
- Lead from the front as a senior technical voice in the Platform org and broader Tech leadership team.
Who you are
- 12+ years in software engineering, including 5+ years leading managers and running infrastructure or SRE organisations at scale.
- Proven track record of moving SRE practices from reactive to proactive with measurable reductions in incidents and MTTR.
- Strong multi-cloud and network infrastructure experience: load balancing, CDN/WAF, VPCs, and peering at high-traffic scale.
- Deep database operations background: large-scale transactional systems (PostgreSQL, Aurora), streaming/CDC (Kafka), and data layer FinOps.
- Experience building observability platforms (metrics, logs, traces, alerting) that give teams genuine visibility.
- Sharp process thinking: SLOs, error budgets, incident management, and blameless post-mortems.
- Outcome-driven: you track reliability, cost efficiency, and engineering velocity as business metrics.
- Strong communicator and influencer at executive level; credible with senior engineers and business stakeholders.
- Builder of high-performing, people-first engineering cultures.
- Fluent in English and comfortable in fast-paced, international environments.
- You recognise yourself in Doctolib’s playbook values.
Bonus points if you have:
- Experience in healthcare, regulated, or high-compliance industries (HDS, ISO 27001, SOC2, GDPR, data sovereignty).
- Familiarity with the stack: Ruby on Rails, Node.js, Go, Python, React, AWS, GCP, Kubernetes, PostgreSQL, Datadog, GitHub Actions.
- French language proficiency.
- Experience with AI-augmented infrastructure tooling or ML platform operations.
- M&A or post-acquisition infrastructure integration experience.
What we offer
- A Deutschlandticket (Germany-wide public transport pass) fully paid by Doctolib.
- 28 vacation days + 1 additional day for each full calendar year of employment (up to 30 days).
- Work from abroad for up to 10 days per year via flexibility days policy.
- Company health insurance with supplementary benefits through Allianz.
- Company pension scheme (bAV) through Allianz with an employer subsidy (40%; 15% within the probationary period).
- Enrollment in Doctolib's long-term employee value sharing plan, DoctoGrowth.
- Doctolib Parent Care program, including one month additional parental leave and more.
- Free mental health and coaching services through Moka.care.
- Subsidized sports membership via Urban Sports Club.
- Flexible workplace policy offering both hybrid and office-based modes.
- Subsidized meal benefit and regular breakfast buffet.
- Support package for caregivers and workers with disabilities, including adapted remote policy, extra medical days, and psychological support.
Doctolib is committed to equal opportunity — candidates are evaluated solely on qualifications and motivation. If you require any accommodation during the hiring process, please let us know.
How to apply
To apply for this role, click the "Apply" button on this job page and follow the instructions in the application form.
Please include a CV and a brief cover letter highlighting relevant SRE and infrastructure leadership experience.
Contact and data privacy
All information provided is processed by Doctolib for application management. For data processing details, see the link on the job page. For inquiries or to exercise your data rights contact hr.dataprivacy(at)doctolib.com.