We’re a B Corp company committed to build together the healthcare we all dream of.

More than 2,900 Doctolibers in France, Germany, Italy, and the Netherlands are helping to improve the daily lives of care teams with a new generation of technologies and services.

At the same time, Doctolib is helping over 80 million patients to effectively manage their health and provide quick and easy access to optimal healthcare.

Customer Success Manager with senior experience in large client business in the healthcare sector.

As a Customer Success Manager with pronounced seniority, you are responsible for the long-term satisfaction of our large clients (clinics, medical care centers) and contribute significantly to the digital transformation of healthcare. With your deep understanding of complex customer relationships and your many years of experience in strategic account management, you take on a central role in the company. You work closely with the deployment and sales teams and always keep the sustainable development of your customers in mind.

We specifically seek an experienced Success Manager with at least 3 years of relevant professional experience – ideally in SaaS, healthcare, or managing complex enterprise clients. You bring extensive experience in actively managing large accounts, have successfully accompanied change processes, and have led and inspired teams both substantively and strategically.

Your Responsibilities

• After onboarding our large clients, you act as the central contact person for clinic directors, medical leaders, and department heads – developing sustainable, trusting customer relationships at eye level.
• You independently manage strategic initiatives and deliberately develop your accounts – based on sound analyses and a clear vision for a collaborative partnership.
• You contribute your extensive experience to the continuous development of our success strategy and have a keen sense for necessary priorities on both the customer and company sides.
• You promote product commitment and usage through structured support and recognize potential early.
• You independently conduct business and KPI analyses and derive concrete action recommendations for your accounts.
• You identify upsell opportunities and implement them in close collaboration with the key account sales team.
• You actively contribute to the development of our key account success organization and bring your expertise to the establishment of processes, standards, and team structures.

What You Bring

• At least 3-5 years of professional experience in customer success, key account management or comparable roles – ideally in healthcare or SaaS environments.
• Strategic thinking combined with a hands-on mentality and the ability to confidently manage complex stakeholder structures.
• Proven success in developing, retaining, and strategically leading enterprise customers.
• Passion to drive a success team forward with new ideas, structures, and strategic clarity – and actively participate in the further development of the area.
• Strong communication skills, consulting competence at C-level, and confident interaction with clinic management and medical leaders.
• Enjoy sharing knowledge, inspiring colleagues, and acting as a catalyst within the team.

What We Offer

• A detailed, structured, and individual onboarding within our Doctolib Academy.
• Perks and benefits such as public transport ticket, discounted memberships for the Urban Sports Club, lunch vouchers, and more.
• Company pension scheme.
• 28 vacation days plus 1 additional day for each full year of employment (max. 30 days).
• Extensive development opportunities including company e-learning programs, learning days, and further training (e.g., soft skills training, product-specific training).
• A flexible working time model allowing hybrid and office-based work.

The Interview Process

• Recruiter interview.
• Interview with the team lead.
• Interview and case study with the team lead.
• Final interview with our VP Hospitals.
• At least one reference check.

Job Details

• Permanent employment.
• Full-time.
• Office location Berlin or Cologne.
• Start immediately.
• Hybrid work mode allowed.

Our Philosophy