Customer Onboarding Manager (Healthcare) (x/f/m)
Posted on April 22, 2026 (about 1 month ago)
This job post is archived - the company is no longer hiring for this position.
Check out other job posts of this company here!About Doctolib
We are a B Corp company committed to building the healthcare system we all dream of.
More than 2,900 Doctolib employees in France, Germany, Italy and the Netherlands help improve the daily lives of care teams with a new generation of technologies and services.
At the same time, Doctolib helps over 90 million patients effectively manage their health and access optimal care quickly and easily.
Job description
Join our mission: become part of Doctolib! As a Customer Onboarding Manager (Healthcare) at Doctolib you will be responsible for the successful deployment of our digital solutions for our customers — from medical practices to hospitals and clinics. You will be the core of every project: consultant, application specialist, change manager and project manager in one. You will independently lead projects, guide customers through the entire onboarding process from kickoff to usage of our digital solutions, and help digitalize healthcare in Germany.
Your responsibilities
- You take over projects after handover from the Sales Manager and are responsible for planning, coordinating and implementing the entire onboarding process at the customer site
- You act as the main point of contact for the customer throughout the project and as the link to other Doctolib teams
- You are responsible for the kickoff as well as the technical and organizational analysis phase. You configure all relevant settings in our digital solutions and coordinate data export and import
- You train customer staff (key users & end users) and accompany the go-live remotely or in a hybrid setup
- You continuously document project progress and hand over the project in a structured way to the Performance Team after completion
Your profile
If you believe you have what it takes for this role, we encourage you to apply. Even if you do not meet every requirement, you might be the right future Doctoliber for this or other roles!
To join our team, you bring:
- Initial experience in project management or customer consulting, ideally in healthcare, B2B or software environments
- Strong communication skills and enjoyment of taking responsibility as the main contact for various stakeholders
- Structured, independent working style and a high degree of solution orientation
- Regular use of GenAI tools is routine for you
- Willingness to travel for on-site customer appointments in the greater Munich area and beyond
- Very good German and good English skills
Nice to have
- Experience in change management or the healthcare sector
- Familiarity with project management tools (e.g. Salesforce)
- Enthusiasm for digital products and healthcare
What we offer
- A Doctolib-sponsored Deutschlandticket if you work from the office or in hybrid mode
- 28 days of vacation + 1 additional day for each full calendar year of employment (max. 30 days)
- The possibility to work 10 days per year from abroad
- Company health insurance with attractive supplementary benefits
- Company pension plan (bAV) with an employer contribution of 40% (15% during the probationary period)
- Doctolib Parent Care program with extra parental leave (1 month) and more
- Free mental health and coaching sessions via an external partner
- Healthy snacks and regular breakfast buffet plus meal vouchers
- Subsidized sports offer with our partner Urban Sports Club
- Support measures for caregivers and employees with disabilities including flexible working hours, additional medical leave and psychological support
- Participation in Doctolib's long-term employee share program DoctoGrowth
Interview process
- Introductory conversation (45 minutes)
- Technical interview including a case study
- Interview with the team / hiring manager
- At least one reference check
Job details
- Contract type: Permanent employment (unlimited)
- Workload: Full-time
- Location: Frankfurt
- Start date: As soon as possible
- Working mode: Hybrid (2 days home office per week)
Equal opportunity & data processing
We aim to improve everyone’s health and reflect this in our recruiting. Applications are evaluated solely on qualifications and motivation. Discrimination is not tolerated.
We invite applicants to apply regardless of gender, religion, age, sexual orientation, ethnic origin or disability. To ensure equal opportunities, you may omit personal information such as photos or age from your application. Please let us know what accommodations we can make to support you during the process.
All information provided will be processed by Doctolib for application management. For details on data processing click the privacy link on the job page. For questions or to exercise your rights, contact hr.dataprivacy(at)doctolib.com.
How to apply
Please click the "Apply" button on this job page to submit your application.
Contact
For questions about data processing or to exercise your rights, contact hr.dataprivacy(at)doctolib.com. You can also refer to the privacy information linked on the job page.