Senior Technical Support Engineer Interopérabilités (x/f/m)
Posted on January 21, 2026 (about 1 hour ago)
About Doctolib
We’re a B Corp company committed to building together the healthcare we all dream of.
More than 2,900 Doctolib employees across France, Germany, Italy and the Netherlands help improve the daily lives of care teams with a new generation of technologies and services.
At the same time, Doctolib helps over 90 million patients effectively manage their health and gain quick and easy access to optimal care.
Job description
The Technical Services team is an expert in complex technical challenges encountered during:
- The Technical Onboarding phase: initial product deployment for our users (configuration, testing, troubleshooting, commissioning)
- The Technical Support phase: when users encounter technical problems with a product already deployed (diagnosis, root cause analysis, resolution)
By joining the Interoperabilities Technical Support team, you will become a technical reference on integration topics including:
- Hospital integrations (HL7, FHIR, etc.)
- Imaging centers & clinics (Enovacom, EDL Xplore, etc.)
- Private practice connectors (industrialized ad-hoc connectors)
Your mission is to deliver a world-class technical support experience by managing end-to-end customer relationships on technically complex topics. You will bridge our users and our development teams, ensuring every healthcare institution can deploy and use Doctolib under the best conditions.
During your first 6 months, success will be measured by your ability to get up to speed with our technical environment, successfully support your first customers on technical support issues, and manage initial monitoring rounds of the deployed connector base.
Responsibilities
Your responsibilities include, but are not limited to:
- Receive and qualify support requests from internal teams (L1 Support, Sales, Account Managers) or external contacts (enterprise clients, vendors, partners)
- Conduct technical investigations, analyze and find the root cause
- Provide a direct solution or escalate to our development teams or external vendors/partners
- Maintain direct follow-up with clients until full resolution
- Monitor deployed connectors and interfaces using tools like Datadog
- Detect, alert and resolve interoperability anomalies and incidents
General
- Hand over newly deployed connectors
- Contribute to the technical training of our L1 Support teams
- Help continuously improve the team’s processes and tools
Profile & qualifications
If you don’t exactly match every point below but believe this role fits your skills and needs, we encourage you to apply.
You could be the next member of our team if you:
- Have strong analytical and investigative skills with an application product integrated with third-party software
- Have knowledge of hospital interoperability protocols (HL7, FHIR…)
- Have knowledge of infrastructure & networks (routing, VPN)
- Have programming skills (reading source code, scripting, database queries…)
- Can adapt your communication to different audiences (technical, commercial, practitioners)
It would be great if you also have:
- Experience in an IT department of a healthcare facility
- Knowledge of hospital information systems (HIS, RIS, PACS)
- Experience resolving interoperability problems or incidents
- Familiarity with Datadog, Elastic, or other monitoring/troubleshooting tools
- Experience with a product deployed in SaaS mode
Our offer
- A comprehensive health insurance plan fully covered by Doctolib for employees and their children
- 25 days of paid vacation and up to 14 RTT days per year (excluding Customer Care teams)
- A free mental health and personalised coaching program with our partner Moka.care
- Flexible working policy with 10 days per year of telework allowed from EU countries and the United Kingdom
- Meal vouchers worth €8.50 per day, €4.50 paid by Doctolib
- A 3-month comprehensive onboarding program including the Doctolib Academy and various trainings (languages, soft skills, technical skills)
- A company committee subsidy for partial reimbursement of sports or leisure memberships
- 50% reimbursement of public transport subscription
- An additional month of leave on top of legal parental leave through the "Parent Care" program
- For employees with disabilities or caregivers, a package including adapted telework, paid time off for medical appointments and enhanced psychological support
- Relocation assistance for international mobility
Details
- Contract: Permanent (CDI)
- Working time: Full time
- Workplace: Levallois-Perret or Nantes (listed location: Paris)
- Start date: As soon as possible
- Compensation: fixed and variable based on objectives (to be determined according to profile)
- This role is eligible for partial remote work (2 days / week)
Doctolib evaluates applications only on qualifications and motivation. We encourage applications regardless of gender, religion, age, sexual orientation, ethnicity or disability. Please avoid including personal information such as photos or age in your application. If you need accommodations, inform us so we can adapt the recruitment process.
How to apply
Please use the "Apply" button on the job page to submit your application.
Recruitment process
The recruitment process includes:
- Interview with a recruiter
- Technical case study
- Case study presentation with two team members
- Interview with the N+2 manager
- At least one reference check
- Submission of a copy of your criminal record extract (B3)