Tasks

• Support the field staff of our sales partners (HE, ZEISS, Topcon) in implementing our AI at the customer site.
• Identify improvements in the IVOM process and train our customers on how to get the maximum benefit from our AI assistant.
• Participate in regional and national conferences to present and explain our solution to potential customers.
• Provide feedback and new feature requests to our product management team.

• You know the IVOM process and our customers' IT setup better than they sometimes do themselves.
• Our initial implementation time (currently 2–12 weeks) is reduced to a few days.
• We are live with our customers 99.9% of the time, including the latest updates.
• Our customers would never consider switching to another tool because they continuously gain more value from our AI — thanks to your hands-on support both remotely and on-site.

Qualifications

• Strong service-oriented communication skills in German and ideally English with different customer groups such as physicians, medical assistants (MFAs), and practice IT.
• Tech-savviness — comfortable identifying potential PC issues and involving our internal IT for complex problems.
• Self-motivated and results-oriented, able to work independently and remotely as part of a dynamic team.

• Experience in sales, customer or IT support, customer success, etc.
• Hands-on experience with medical imaging systems, ideally OCT, imaging software (PACS), and PVS/KIS systems.
• Work experience in startups, AI, or healthcare.
• Additional languages besides German, e.g. Dutch, French, Italian.

Benefits

• Direct impact on improving the quality of life for patients and ophthalmologists.
• Immediate responsibility for customer implementations in 1–2 countries, guaranteeing rapid personal growth, with 4 colleagues and direct connection to our CEO.
• Flexible working hours, remote work, and — if needed — central offices at Munich main station and Münster (Westphalia).
• Competitive, performance-based compensation.
• Open start-up culture, flat hierarchies, and a diverse team (10+ nationalities, age range >30 years, 44% female) of experts (>10 startups, >100 medical devices, >100,000 retinal therapies).