Daymark Health
Daymark Health is a value-based oncology company redefining the cancer care experience for patients, providers, and health plans. Daymark’s comprehensive, personalized cancer care platform empowers patients with dedicated care navigation, symptom-focused support, behavioral health care, and social resources. Combined with evidence-based health interventions and a hybrid in-person and virtual care model, Daymark is improving the overall cancer experience for patients, providers, and health plans and setting a new standard in cancer care.
Daymark’s approach is led by CEO Dr. Justin Bekelman alongside leaders in oncology and value-based care. Daymark Health is backed by Maverick Ventures, Yosemite, Oncology Ventures, Healthier Capital, Blue Venture Fund, and Healthcare Foundry. Be cautious of recruitment fraud and always confirm communications come from an official Daymark Health email.
ABOUT THE ROLE
Health Partners are core members of the Daymark care team supporting integrated, whole-person care for patients. In this role you will coordinate social and logistical aspects of care, connecting with patients and caregivers by phone, video, and occasionally in the home. You will help patients navigate community-based and social services, ensure follow-up appointments are scheduled, and support coordination between Daymark and external providers.
WHAT YOU'LL DO
- Conduct structured social needs assessments (SDOH) and connect patients with community resources such as transportation, financial assistance, food, medical equipment, or emotional support programs.
- Support development of patients’ care plans and participate in case conferences to ensure quality care delivery.
- Serve as the primary point of contact for virtual visit readiness and basic technology troubleshooting.
- Coordinate and schedule care for patients, including scheduling follow-up visits and facilitating referrals.
- Own structured chart preparation to ensure providers are visit-ready, including accurate contact, insurance, and care team information.
- Track completion of the Symptom Survey, complete appropriate follow ups, and escalate clinical concerns as needed.
- Document social interventions, tasks, and care coordination activities in the electronic health record in a timely and standardized format.
WHAT WE ARE LOOKING FOR
- Experience. At least 3 years of experience as a Medical Assistant, CNA, EMT, or in a similar clinical or care coordination setting. Oncology experience is a bonus. Comfortable driving to visit patients in the field.
- Comfort with Technology. Comfortable using Slack, Zoom, Google Suite, and EHR systems to ensure accurate appointment scheduling and management and to support patients virtually.
- Bias to action. Able to identify and prioritize needs and act immediately on urgent and important items.
- Comfort with change and ambiguity. Comfortable working with limited direction and finding a path forward.
- Strong relational skills. Able to establish rapport and work effectively with diverse populations including health care providers, clinical staff, patients, and family members.
- Organized & Communicative. Highly organized, detail-oriented, communicative with team members, and proficient in collecting and documenting patient clinical and demographic data in a timely manner.
- On-site work. Comfortable working from Daymark's office in Providence, Rhode Island five days per week and visiting patients' homes as needed.
- Bilingual. A plus but not required.
ADDITIONAL INFORMATION
Daymark Health is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
All Daymark Health patient-facing roles require Basic Life Support (BLS) certification and compliance with Daymark's Employee Vaccination and Testing policy. Candidates without these at the time of hire should coordinate with their recruiter and hiring manager to meet requirements by their start date.
All roles that require in-home visits must provide proof of a valid driver's license.
Compensation Range: $50,000 - $60,000 USD
How to Apply
To apply for this position, click the "Apply" button on this Greenhouse job posting and complete the online application form. Required fields typically include first name, last name, email, phone, and resume/CV. You may use the "Autofill with MyGreenhouse" option if available.
Application Details
Attach a resume/CV (required) and optionally a cover letter. Accepted file types: pdf, doc, docx, txt, rtf.
Applications are submitted through Greenhouse. Confirm that communications are from an official Daymark Health email to avoid recruitment fraud.