Administrative Assistant
Posted on October 15, 2025 (about 3 hours ago)
Job Description
Daymark Health is a value-based oncology company redefining the cancer care experience for patients, providers, and health plans. Daymark's comprehensive, personalized cancer care platform empowers patients with dedicated care navigation, symptom-focused support, behavioral health care, and social resources. Combined with evidence-based health interventions and a hybrid in-person + virtual care model, Daymark is improving the overall cancer experience for patients, providers, and health plans – and setting a new standard in cancer care.
Daymark's groundbreaking approach is led by CEO Dr. Justin Bekelman, a pioneer in transforming cancer care, alongside some of the nation's foremost leaders in oncology and value-based care. Daymark emerged from Healthcare Foundry, a platform dedicated to creating purpose-built, technology-enabled healthcare organizations. Daymark Health is backed by Maverick Ventures.
As an Administrative Assistant at Daymark Health, you will be at the center of our care operations, supporting patients, providers, and our interdisciplinary care teams. You will serve as the first point of contact for inbound and outbound communication—calls, messages, secure emails, and faxes—ensuring members are connected quickly and compassionately to the right care resources. You’ll also provide administrative and operational support to enable smooth, effective clinical team functioning.
You will be based in Rhode Island, working from our office five days per week, and will report directly to the Care Team Manager. This role is ideal for someone who thrives in a people-first, fast-paced, and mission-driven environment where empathy, attention to detail, and adaptability matter every day.
Responsibilities and Expectations
After 3 months you will...
- Complete onboarding and training, gaining fluency in Daymark tools, processes, and documentation standards.
- Confidently manage inbound member and provider calls, texts, and emails, ensuring timely triage and warm handoffs to the Care Team.
- Support daily operational tasks such as data entry, scheduling, and sending surveys to members.
- Generate accurate daily member reports to prepare for team huddles and interdisciplinary case conferences.
- Support with other tasks to help manage the team office space and supplies, and make new patient packets for in-home visits.
After 6 months you will...
- Independently coordinate scheduling for patient/provider calls and team case conferences.
- Own processes for sending and tracking member surveys and communications.
- Support care team workflows by managing secure documentation, faxing, and correspondence.
- Consistently identify, triage, and escalate urgent member needs to the appropriate clinical team members.
After 12 months you will...
- Serve as a trusted partner to the Care Team, proactively anticipating administrative needs and identifying process improvements.
- Lead key operational support functions for our growing care delivery model, including handling secure mail, technology logistics, and reporting.
- Contribute to the refinement of SOPs for care operations, ensuring clarity and consistency as the team scales.
What We Are Looking For
- At least 3 years of experience in community care or care coordination, preferably at a startup; licensed CNA, MA, CTPC/A, or HHA is a plus.
- Comfortable using Slack, Zoom, Google Suite, and EHR systems for appointment scheduling and patient support.
- Bias to action with the ability to prioritize urgent needs immediately.
- Comfort with change and ambiguity, comfortable figuring out work direction independently.
- Strong relational skills to work effectively with diverse populations including healthcare providers and patients.
- Highly organized and communicative, proficient in collecting and documenting patient clinical and demographic data timely.
- Willingness to work in the Providence office 5 days a week and make patient home visits as needed.
- Must be fluent in Spanish and comfortable discussing patient diagnosis in Spanish.
Daymark Health is an equal opportunity employer committed to diversity and inclusion.
Patient-facing roles require Basic Life Support (BLS) certification and compliance with vaccination and testing policies. Roles involving in-home visits require a valid driver's license.
Compensation
Salary Range: $50,000 - $55,000 USD
How to Apply
To apply for the Administrative Assistant position at Daymark Health, please submit your application through the provided online form on the job posting page. Ensure you include your resume/CV and cover letter as required.
Applications require completion of fields such as first name, last name, email, phone country code, and phone number. You must also confirm comfort with working from the Providence office five days per week and may provide additional information such as compensation expectations and LinkedIn profile.
After completing the form, submit your application by clicking the submit button.