Summary

ABOUT US

THE ROLE

RESPONSIBILITIES

• Drive strategic group revenue performance by developing and executing comprehensive sales plans aligned with Park Hyatt Chicago's objectives, meeting or exceeding assigned revenue goals.
• Identify, qualify, and convert new group business; grow a portfolio of key group accounts through targeted prospecting, networking, industry engagement, and relationship-driven outreach.
• Lead the full group sales lifecycle by preparing, negotiating, and executing complex contracts that optimize occupancy, rate, and total revenue, ensuring alignment with the hotel's business plan.
• Collaborate with the Director of Sales, Events & Marketing, Director of Revenue Management, and hotel operations to align pricing strategies, respond to market conditions, and ensure accurate turnover and seamless execution of group programs and events.
• Serve as a senior brand ambassador by delivering refined, personalized service; create proposals and presentations; host site visits, hotel tours, FAMs, tradeshows, client entertainment, and industry events.
• Provide sales team leadership and mentorship by serving as a senior resource and role model, participating in and leading sales meetings, and supporting onboarding and development through knowledge-sharing and best practices.

SALARY INFORMATION

BENEFITS & PERKS

• Health insurance eligibility after 30 days of employment.
• 401(k) eligibility after 30 days; limited 401(k) matching after 1 year.
• Monthly fitness membership reimbursement (limits apply).
• Qualified parking & transportation tax exemption (subject to eligibility).
• Paid time off and holidays per company policy.
• Discounted colleague room rates, complimentary room nights (based on availability), complimentary meals in colleague dining room, and on-site bike rack.

QUALIFICATIONS

• Minimum of 8 years of hotel group sales experience, preferably within upscale or luxury hotels.
• Proven success managing complex group accounts and exceeding revenue goals.
• Exceptional prospecting, negotiation, and relationship-building skills.
• Strong understanding of revenue management and ability to create financially sound group sales proposals.
• Strategic, dynamic thinker who can work independently and lead initiatives.
• Proven ability to lead by influence, mentor peers, and positively impact team performance without direct supervisory responsibility.
• Highly polished communicator with excellent verbal, written, and presentation skills.
• Strong organization, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Service-driven mindset with a passion for luxury hospitality; proficiency in general computer applications; experience with Envision Sales and other Hyatt systems preferred.
• Bachelor's degree in hospitality, business management, or related field preferred.
• Willingness and ability to travel for tradeshows, conferences, and client development opportunities.

EEO