Client Account Specialist
Posted on March 04, 2026 (3 months ago)
This job post is archived - the company is no longer hiring for this position.
Check out other job posts of this company here!Client Account Specialist — Arnold & Porter
The Finance and Accounting Department of Arnold & Porter has an opening for a Client Account Specialist. The Client Account Specialist may work a hybrid schedule in the Los Angeles, San Francisco, or Seattle office or work 100% virtual/remote in a firm‑approved U.S. state working Pacific Time hours.
The Client Account Specialist is responsible for managing account setup, billing, and collections arrangements, account and inventory management for assigned client portfolios. The role develops collaborative relationships with attorneys throughout the full cycle of client invoicing and collections, analyzes inventory statistics, prepares supporting documentation, and makes recommendations based on business strategies. The Client Account Specialist also assists with training and mentoring billing team members.
Responsibilities
- Establish and maintain professional and collaborative relationships with attorneys, staff, and clients to ensure compliance with attorney and client specifications; manage billing and collections from engagement to resolution with tact and effective negotiation.
- Handle complex billing arrangements, including client‑level billing and collections.
- Train and mentor billing specialists.
- Verify rates with rate analysts, review and implement outside counsel guidelines, monitor fee caps, tier discounts, and matter budgets; set up and monitor alerts; communicate with the Billing & Intake Committee regarding discounts, write‑downs, and write‑offs.
- Manage the prebill to final bill process; ensure attorneys receive accurate prebills and return them timely; submit finalized bills/eBills in required templates and confirm bills are posted in the accounting system.
- Collaborate with eBilling Coordinators and Accounting Systems Administrator for client account set‑ups, electronic invoice submission, troubleshooting, and follow‑up on acceptance and payment of eBills.
- Communicate directly with clients as needed to follow up on collections and provide requested billing or collection arrangement information.
- Respond to inquiries related to accruals, audits, and payment reports; prepare ad hoc reports and recommend solutions based on billing trends.
- Prepare monthly billing and collections forecasts for assigned portfolios; maintain pre‑bill status reports and collection projection tools and monitor numbers daily.
- Monitor unapplied cash reports and assist Accounts Receivable with accurate payment applications; keep partners updated on available, unapplied, and trust funds and apply funds when needed.
- Establish back‑up support processes through cross‑training and knowledge transfer to ensure seamless portfolio support.
Qualifications
- Bachelor’s degree in accounting, finance, or business discipline preferred or equivalent experience.
- Prior law firm billing experience required.
- Experience with Financial Management Systems software.
- Related experience performing complex accounting analysis using advanced Excel and reporting skills.
- High level of business acumen, ability to multi‑task, and to assess information and anticipate needs and outcomes.
- Ability to prepare accurate, highly detailed work product and to prioritize and manage time effectively.
- Strong client service orientation, teamwork, and ability to work independently.
- Excellent oral and written communication skills; strong problem‑solving skills; reliability, dependability, and motivation.
- Ability to maintain confidentiality and flexibility to work additional hours as needed.
Compensation & Benefits
The anticipated base salary for this position is $76,440 to $95,000. The actual base salary offered will depend on factors including qualifications, experience, education, certifications, and location. As a nonexempt position, this role is eligible for overtime. The firm may provide a discretionary annual bonus. For benefits information, see: https://www.arnoldporter.com/en/careers/professional-staff/benefits.
Job ID: 81036747
How to Apply
To apply for this role, click the APPLY button on the job posting page. You may also view the employer profile for Arnold & Porter on the job site.
Additional Information
For more information about benefits, visit the employer's careers page linked in the posting. Submitted applications will be reviewed according to the firm's hiring process.