About Caresyntax
Caresyntax is a global leader in surgical and clinical data solutions. The company’s Clinical Data as a Service (CDaaS) business unit helps healthcare and life sciences organizations measure and improve the value of their products through real-world data captured during normal care delivery. Caresyntax is scaling from startup to enterprise and seeks builders at the intersection of data, operations, and healthcare transformation.
About the Role
The Key Account Director will own and expand strategic partnerships with MedTech, Pharma, and industry partners engaged in real-world evidence (RWE) and data-driven initiatives. This role acts as the business lead for a portfolio of high-value accounts, aligning clinical, regulatory, and commercial goals while scaling adoption of the CDaaS platform. Remote US with Chicago base preferred.
Responsibilities
- Build and manage long-term relationships with key MedTech, Pharma, and RWE partners
- Identify growth opportunities, upsell pathways, and cross-functional value creation
- Collaborate with Clinical Operations, Data Science, Statistics, and Regulatory teams to ensure client success
- Serve as the client’s advocate internally — influencing product direction, service delivery, and data operations
- Negotiate renewals, expansions, and strategic initiatives that drive revenue and partnership depth
- Develop and execute account plans with measurable milestones and ROI metrics
Requirements
Required:Ideal / Nice to Have:
- Demonstrated success in strategic account management and executive relationship building
- Deep understanding of clinical evidence pathways, including IDE, 510(k), PMA, and post-market surveillance
- Proven ability to navigate large MedTech or pharmaceutical organizations and influence senior stakeholders
- Ability to operate in a high-growth, startup environment with rapid change
- Excellent communication, strategic thinking, and stakeholder management skills
- Experience leveraging real-world data (RWD) to support regulatory or commercial strategies
- Strength in identifying process and operational gaps to improve customer experience
- 8+ years in account management, strategic partnerships, or client success within healthtech, MedTech, or life sciences
Bachelor’s degree required; advanced degree preferred.
How to Apply
To apply, sign in or create a LinkedIn account and click the "Apply" button on the job posting. The listing requires applying through LinkedIn (you may be prompted to join or sign in to submit your application).
Additional Information
If you have questions about the role, you can visit the company's LinkedIn profile and follow Caresyntax for updates. Be prepared to demonstrate experience managing strategic accounts in MedTech, Pharma, or RWE initiatives.