Implementation Specialist
Posted on January 21, 2026 (about 7 hours ago)
About the job
Full time
Remote with Domestic Travel (US based)
Who we are
C8 Health is a platform for implementation of best practices in healthcare organizations. We harness the power of AI to make best practices available to every provider, anywhere and any time. With C8 Health, healthcare institutions implement their best practices effectively to enhance care consistency for better patient outcomes and lower cost of care.
Our Culture: Agile, Collaborative, Pioneering
We are a fast-growing, venture-backed early-stage startup. Each day at C8 Health is dynamic and full of possibilities. Our culture thrives on agility, collaboration, and frequent iteration.
About the Role: Implementation Specialist
You will join the Customer Success team and manage a portfolio of customers through onboarding. You will be responsible for end-to-end platform configuration for new clients, ensuring timely, high-quality delivery and collaborating with Customer Success Managers to scope and resolve issues.
About the team: Customer Success
The Customer Success mission is to build deep professional relationships with customer stakeholders, drive user adoption, and ensure retention, renewal, and expansion. Implementation Specialists set the stage for a trusting customer relationship through attention to detail in platform configuration.
What you'll do
- Manage the end-to-end platform configuration of onboarding clients, aligning client needs with company goals while maintaining an exceptional customer experience.
- Ensure all stakeholders understand the value of the platform and are motivated to push the onboarding process forward.
- Ensure implementations are completed on schedule, prioritizing tasks based on Go Live dates.
- Understand client expectations and communicate with Customer Success Managers to scope and plan customizations.
- Proactively manage timelines, mitigate risks, and serve as the escalation point for configuration-specific challenges.
- Maintain strong relationships with customers and internal teams to promote open communication and collaboration.
- Define and continuously improve the technical onboarding process, identify automation opportunities, and improve onboarding efficiency and scalability.
- Identify and address challenges that impact customer success.
Who you are
- 2+ years experience in account management or implementation.
- 2+ years experience working with clinicians in hospital-based healthcare.
- Desire to work in a high-growth startup and bring best practices for account setup.
- Skilled in managing detailed implementation plans, mapping dependencies, and identifying critical paths.
- Strong project management skills and experience with tools like Jira, HubSpot, and Google Workspace. Experience with Baton is a plus.
- Familiar with processes that include API and SFTP integrations.
How you work
- Highly organized with an ownership mindset; proactive, self-driven, and able to multitask and prioritize.
- Organizationally savvy; able to navigate complex policy, process, and people dynamics.
- Resilient under setbacks and able to manage crises effectively.
- Adaptable in approach to meet shifting demands of different situations.
- Eager to learn technical aspects of the platform with strong attention to detail.
- Active listener with excellent verbal and written communication skills.
- Experience working cross-functionally with support, creative, product, and sales teams.
- Position is primarily remote but may involve approximately 1-2 days of domestic travel twice per month.
Equal Opportunity
C8 Health is an Equal Opportunity Employer and considers applicants regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender identity or expression, sexual orientation, pregnancy, age, citizenship, veteran status, or any other class protected by applicable laws.
How to apply
Click the Apply button on the LinkedIn job page to submit your application. You may be prompted to sign in or create a LinkedIn account to complete your submission.
Additional information
You can also view C8 Health's LinkedIn company page for more information about the team and company. Ensure your resume highlights relevant implementation, project management, and healthcare experience.