Implementation Specialist
Posted on October 03, 2025 (about 2 hours ago)
About the job
This is a full-time role.
This role is remote with domestic travel within the United States.
Who we are
C8 Health is a platform for implementation of best practices in healthcare organizations. We harness the power of AI to make best practices available to every provider, anywhere and anytime. With C8 Health, healthcare institutions implement their best practices effectively and enhance care consistency for better patient outcomes and lower cost of care.
C8 Health was founded in 2022 and has partnered with leading hospital systems and providers such as Mount Sinai, Brigham & Women’s Hospital, Metro Health, UTMB, and Dartmouth Health. Join us on our mission to bring better care for less.
Our Culture: Agile, Collaborative, Pioneering
We are a fast-growing, venture-backed early-stage startup. Each day at C8 Health is dynamic and full of possibilities. Our culture thrives on agility, collaboration, and frequent iteration.
About the Role: Implementation Specialist
We are hiring an Implementation Specialist to join our Customer Success team. You will have a portfolio of customers in various stages of the onboarding process. A positive experience during the onboarding process is critical to a customer’s long-term success. You will be responsible for platform configuration for our new clients, with a focus on timely, high-quality delivery. You will collaborate with a client’s Customer Success Manager throughout the onboarding process and communicate any issues that arise.
About the team: Customer Success
You will be joining a growing Customer Success team and reporting directly to the Head of Customer Success. The overall mission of Customer Success is to develop deep professional relationships with customer stakeholders and promote effective communication to our user base, driving user adoption across organizations and ensuring retention, renewal, and expansion within each account. Implementation Specialists set the stage for forging trusting customer relationships with their attention to detail in platform configuration, paving the way for the continued expectation of an exceptional customer experience going forward.
What you'll do
- Manage the end-to-end platform configuration of onboarding clients, aligning client needs with company goals while maintaining an exceptional customer experience.
- Ensure all stakeholders understand the value of the platform and are motivated to push the onboarding process forward at all times.
- Ensure implementations are completed on schedule, prioritizing assigned tasks based on Go Live Date.
- Understand client expectations, communicating with the Customer Success Manager to assure all needs are properly scoped and planned for, including any specific customizations.
- Proactively plan for timeline management, risk mitigation, and issue resolution while serving as the escalation point for configuration-specific challenges during onboarding.
- Maintain strong relationships with both customers and internal teams, promoting open communication and effective collaboration.
- Be accountable for defining and continuously improving the technical onboarding process, including articulating pain points and automation opportunities, impacting client onboarding efficiency and scalability.
- Identify and address challenges impacting the success of customers.
Who you are
- 2+ years experience in account management/implementation.
- 2+ years experience working with clinicians in a hospital-based healthcare environment.
- Desire to work in a high growth startup environment with the will and ability to bring in experience, knowledge, and best practices for account setup.
- Skilled in managing and executing detailed implementation plans, breaking down tasks, mapping dependencies, and identifying critical paths to success.
- Strong project management skills, with experience using tools like Jira, Hubspot, and Google Work Suite. Experience with Baton is a plus but not required.
- Familiar with processes that include API and SFTP integrations.
How you work
- Highly organized with an ownership mindset, proactive and self-driven with the ability to multitask and prioritize different assignments, while focusing on project execution, with a 'can-do' attitude.
- Organizationally savvy, comfortable navigating complex policy, process, and people-related organizational dynamics; anticipating challenges and planning accordingly.
- Resilient, able to rebound from setbacks and adversity, handling crises effectively.
- Adaptive in approach and demeanor to meet shifting demands of different situations.
- Eager to learn and dig deep into the technical aspects of the platform, with strong attention to detail.
- Active listener with excellent verbal and written communication skills.
- Experience working cross-functionally with internal support, creative, product, and sales teams.
- This position involves approximately 1-2 days of domestic travel twice a month, although most work is remote and independent.
Join C8 Health, where your expertise will be pivotal in transforming the future of patient care.
We are proud to be an Equal Opportunity Employer and consider applicants regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other protected class under applicable laws.
How to apply
Please apply through the LinkedIn job posting page at https://www.linkedin.com/jobs/view/4299074611