Customer Success Manager
Posted on January 21, 2026 (about 7 hours ago)
About the job
Full time
Remote with Domestic Travel
Who we are
C8 Health is a platform for implementation of best practices in healthcare organizations. We are harnessing the power of AI to make best practices available to every provider, anywhere and any time. With C8 Health, healthcare institutions implement their best practices effectively and enhance care consistency for better patient outcomes and a lower cost of care.
C8 Health was founded in 2022, and has partnered with leading hospital systems and providers such as Mount Sinai, Brigham & Women’s Hospital, Metro Health, UTMB and Dartmouth Health. Join us on our mission to bring better care, for less.
Our Culture: Agile, Collaborative, Pioneering
We are a fast growing, venture backed early-stage startup. Each day at C8 Health is dynamic and full of possibilities. Our culture thrives on agility, collaboration, and frequent iteration.
Customer Success
Customer Success Managers are trusted advisors to account stakeholders, delivering strategic insights that promote their organizational goals. This role is primarily responsible for guiding users through onboarding, training, and ongoing engagement, driving user adoption, retention, renewal and expansion within each account.
The CS team at C8 Health
You will be joining a growing Customer Success team and report directly to the Head of Customer Success. In this role you will take on customer accounts and ensure end to end execution from the onboarding stage, through deployment, and throughout the customer lifecycle.
What you'll do
- Onboard new customers to the platform, including account set-up, customer training and creating awareness.
- Ensure high user-adoption through effective executive sponsorship, change management, and white-glove customer management.
- Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from C8 Health.
- Lead Quarterly Business Reviews with key stakeholders to communicate progress on customer-centered KPIs.
- Work proactively towards contract renewals and expansion by ensuring key stakeholders and users are seeing value with C8 Health.
- Identify and illuminate customer success stories and examples of C8 Health ROI.
- Identify and address challenges that impact the success of our customers.
Who you are
- 3+ years experience as a Customer Success Manager for B2B SaaS in the Healthcare industry managing hospital department accounts.
- Track record of proactively defining and tracking B2B metrics to achieve and maintain customer KPIs.
- Experience creating and executing detailed success plans that define actions needed to achieve outcomes addressing each customer KPI.
- Desire to work in a high growth startup environment and bring in experience, processes and best practices for account management.
- Bachelor’s Degree (preferably in healthcare, business administration or software development).
- Prior experience as a Healthcare Professional is a plus.
How you work
- Highly organized with an ownership mindset; proactive and self-driven with the ability to multitask and prioritize.
- Eager to learn and dig deep into the technical aspects of the platform.
- Patient, active listener with excellent verbal and written communication skills.
- Experience working cross-functionally with internal creative, product, and sales teams.
- Role may involve approximately 1-2 days of domestic travel 1-2 times per month.
Benefits
- Stock options for every full-time employee.
- Commuter benefits.
- Competitive health, dental, and vision insurance options.
Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer and consider applicants regardless of race, ethnicity, religion, color, national origin, disability, gender, sexual orientation, age, citizenship, military or veteran status, or any other class protected by applicable laws.
How to apply
Click the "Apply" button on the LinkedIn job page to submit your application.
Notes
You may be prompted to sign in or create a LinkedIn account and could be redirected to the company application flow.