Customer Success Manager
Posted on February 21, 2026 (3 months ago)
This job post is archived - the company is no longer hiring for this position.
Check out other job posts of this company here!About the job
Full time. Remote with domestic travel (approximately 1-2 days of travel 1-2 times per month).
C8 Health is a platform for implementation of best practices in healthcare organizations. We harness AI to make best practices available to every provider, anywhere and anytime, helping institutions implement practices effectively to improve care consistency, patient outcomes, and reduce cost of care.
Founded in 2022, C8 Health partners with leading hospital systems including Mount Sinai, Brigham & Women’s Hospital, Metro Health, UTMB, and Dartmouth Health. The company is an early-stage, venture-backed startup with an agile, collaborative culture.
Customer Success role summary
Customer Success Managers are trusted advisors to account stakeholders, responsible for onboarding, training, driving user adoption, monitoring account health, and ensuring retention, renewal, and expansion. You will report to the Head of Customer Success and manage end-to-end execution across the customer lifecycle for hospital department accounts.
What you'll do
- Onboard new customers to the platform, including account set-up, customer training and creating awareness.
- Ensure high user adoption through executive sponsorship, change management, and white-glove customer management.
- Regularly monitor account health and adoption to identify opportunities to increase customer value.
- Lead Quarterly Business Reviews with key stakeholders to communicate progress on customer-centered KPIs.
- Work proactively toward contract renewals and expansion by ensuring stakeholders see value from C8 Health.
- Identify and highlight customer success stories and examples of C8 Health ROI.
- Identify and address challenges that impact customer success.
Who you are
- 3+ years experience as a Customer Success Manager for B2B SaaS in the healthcare industry managing hospital department accounts.
- Proven track record of proactively defining and tracking B2B metrics to achieve and maintain customer KPIs.
- Experience creating and executing detailed success plans that outline actions to achieve customer KPIs.
- Desire to work in a high-growth startup and bring processes and best practices for account management.
- Bachelor’s degree (preferably in healthcare, business administration, or software development).
- Prior experience as a healthcare professional is a plus.
How you work
- Highly organized with an ownership mindset; proactive, self-driven, and able to multitask and prioritize.
- Eager to learn and able to dig into technical aspects of the platform.
- Patient, active listener with excellent verbal and written communication skills.
- Experience working cross-functionally with internal creative, product, and sales teams.
Benefits
- Stock options for every full-time employee.
- Commuter benefits.
- Competitive health, dental, and vision insurance options.
Equal Opportunity Employer — C8 Health considers applicants regardless of legally protected characteristics.
How to apply
Apply via the LinkedIn job listing: https://www.linkedin.com/jobs/view/4367261299
Notes
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