Job Description

• Installation and commissioning of surgical and OR integration platforms as well as planning systems in hospitals
• Design, setup, and commissioning of the integration of our products into the IT landscape
• Implementation and integration of Brainlab products into hospital archives (e.g., PACS), partially via remote access
• Execution of software/hardware updates and upgrades
• Independent execution of maintenance and inspections of systems at customers
• Independent troubleshooting and resolution to minimize downtime
• Contact person for our customers in technical matters
• Support of medical staff to ensure maximum efficiency and use of Brainlab products
• Fast and efficient execution of installations and service orders
• Independent planning, organization, and execution of service missions according to the support manager's specifications
• Documentation of services provided according to Brainlab guidelines
• Contribution of ideas and innovations to improve current products, providing sustainable input for further development
• Close collaboration within the team with colleagues from sales and support
• Ensuring good and efficient communication between customers, colleagues, and superiors

Qualifications

• Technical degree in electrical engineering, medical technology, information technology, or similar
• Great interest and enjoyment in working with IT hardware and software (installation, configuration, repair, maintenance)
• Solid knowledge in information and network technology as well as Windows operating systems
• Confident handling of server hardware or virtual machines and hospital archives (e.g., PACS, KIS)
• Basic knowledge and understanding of IT network technology in hospitals (e.g., DICOM, HL7)
• Experience with audio and video technology and display technologies / streaming technologies
• Knowledge of VDE regulations and relevant technical standards is an advantage
• Excellent written and oral communication skills in German as well as good English skills
• High willingness to travel (80%) and a valid driving license
• Independent working style, team spirit, flexibility, confidence, and persuasiveness in dealing with customers as well as enjoyment in customer support
• Strong skills in analysis, troubleshooting, and problem-solving
• Excellent organizational and time management skills as well as the ability to manage multiple workflows simultaneously

Additional Information

• A mutually supportive and international team
• Meaningful activities with a sustainable impact on medical technology
• 24 vacation days, plus December 24th and 31st
• Company car, mobile phone, laptop - also for private use
• Flexible working hours and home office
• Regular after-work, team, and company events
• Comprehensive training and development opportunities