About Barti
Barti is a venture-backed startup on a mission to revolutionize eye care. We build AI-powered software that transforms how practices document care, run their operations, and serve patients. Our goal is to craft exceptional user experiences that let eye care providers stay focused on delivering high-quality care.
We recently raised our Series A and are growing quickly as hundreds of practices adopt Barti to replace outdated legacy systems. It’s an exciting time to join as we expand into new parts of eye care and continue shaping the future of practice management.
About the Role
As an Account Manager at Barti, you will oversee all post-onboarding functions of the Customer Success operation, including account management, renewals, expansion, and referrals. This role reports directly to the CEO and will help build processes and operational systems for the function.
- Manage the renewals process and contract negotiations with clients
- Regularly monitor customer health, usage, and sentiment to manage churn risks early
- Host Quarterly Business Reviews and present status/usage reporting to clients and stakeholders
- Sell customers on expansions to longer-term deals and consistently hit quota for upsell/expansion revenue
- Create and run referral & reference programs
- Improve internal processes between Customer Success, Sales, Product, and Engineering
Day to day
- Oversee retention, renewals, and expansion for Barti’s entire book of business
- Proactively track account health metrics, including NPS and usage, to identify expansion opportunities
- Run demos of expansion products and shadow AM calls to introduce expansion opportunities
- Implement or manage Customer Success systems that facilitate expansion
- Work with Product and Engineering to incorporate customer feedback and drive prompt resolutions
Qualifications
- 2+ years of renewal and upsell experience in Customer Success or Account Management
- Experience in a fast-paced B2B startup environment and building processes in unstructured environments
- Track record of quota attainment across upsell and renewal retention
- Familiarity with tools and technology that enable a scalable, high-touch upsell motion
- Exceptional relationship-building skills and ability to manage retention of high-value accounts
- Ability to prioritize and escalate issues that block renewals, expansion, or advocacy
- Strong project management skills for managing multiple customers
- Experience overseeing onboarding and support is a plus
Perks & Benefits
- Be part of a mission-driven, rapidly scaling company changing the future of eye care
- Work remotely from anywhere in the U.S.
- Collaborate with a passionate, fun, and supportive team
- Competitive salary: $90,000 - $130,000
- Equity in a fast-growing startup
- Health, vision, and dental benefits
- Unlimited PTO
- Annual professional development stipend
- A high-impact role with room for growth, ownership, and creativity
Compensation
Compensation Range: $90K - $130K. Offers Equity, Commission, and Bonus.
How to Apply
To apply, click the "Apply for this Job" button on the listing or visit: https://jobs.ashbyhq.com/barti/7130b263-bcc1-4804-808b-3079b4dbdb6a/application
Additional Info
Work remotely from anywhere in the U.S. If you have questions, please use the application page for contact options.