User Support & Activation Manager
Posted on October 25, 2025 (about 1 hour ago)
Job Description
Do you want to concretely help patients, employees, and insured individuals better use a digital health solution? Join Axomove to:
- Respond empathetically and efficiently to requests (chat, email, phone),
- Proactively call new users to onboard and reassure them,
- Set up activation journeys (follow-ups, micro-coaching),
- Maintain a clear FAQ and useful tutorials,
- Collect feedback to truly improve the product.
Objective: maximize usage (quantity & quality) and offer a simple, human, and effective experience.
You will measure:
- Activation at day 7 / day 30, Time-To-First-Value,
- CSAT, SLA, First Contact Resolution,
- Usage frequency/adhesion and re-engagement after follow-up.
Advantages:
- Impactful position for thousands of users,
- Autonomy on onboarding and customer knowledge,
- Multidisciplinary team (physiotherapists, product, tech, CSM),
- Partial remote work, attractive package.
Candidate Profile
Required experience in support/care/onboarding (health, insurance, SaaS, or equivalent).
Comfortable on the phone, empathetic, pedagogical, organized.
Familiar with ticketing tools + CRM and enjoys measuring impact (SLA, CSAT, activation).
Perfect French; English is a plus.
Bonus: digital health, call scripts, mini-tutorial creation.
Interview Process
- Discovery call (20 min) by phone,
- Job interview (onboarding call simulation) with Caroline, customer & user success manager,
- Final interview with Boris, Chief Business Officer and General Manager of Axomove.
Apply and help move users from "curious" to "convinced and active"!
About the Company
Axomove is an innovative company specializing in digital health. Founded in 2017, it develops technological solutions combining medical expertise, artificial intelligence, and personalized exercise programs to support patients and employees in their rehabilitation or physical well-being.
Axomove collaborates with healthcare professionals, insurers, and companies from various sectors to improve access to rehabilitation care, prevent physical risks, and enhance patients' quality of life.
Driven by a passionate and growing team, Axomove is distinguished by its ambition to revolutionize health through movement and innovation.
Workplace
Allée Clémentine Denan, 59000 Lille, France
Employee Benefits
- 1-2 days of remote work
- Parking
- Afterworks, team lunches, etc.
- Team building
How to Apply
To apply for this position, submitting your CV is mandatory.
A cover letter is also required.
The contract type for this position is CDI (permanent contract).
The job contract starts on January 4, 2026.
Remote work is allowed for this position.