Job Description
You will play a central role in the satisfaction and support of our users: patients, employees, insured individuals, and healthcare professionals. Your mission will be to guarantee an exceptional user experience while embodying Axomove values: simplicity, commitment, and innovation.
Responsibilities
User Support and Assistance:
- Respond quickly and effectively to user requests (via chat, email, phone).
- Provide solutions adapted to their needs with empathy and professionalism.
Continuous Improvement:
- Identify pain points and relay user feedback to product teams.
- Participate in process optimization and knowledge base improvement.
Internal Collaboration:
- Work closely with sales, marketing, and technical teams.
- Contribute to creating educational content to better support users.
Profile
You are passionate about customer relations and want to participate in a human and innovative adventure. You enjoy problem-solving and being creative to meet user expectations.
- Excellent interpersonal skills and natural empathy.
- Ability to simplify technical topics.
- Organization and rigor in managing requests.
- Previous support or similar experience is a plus.
- Interest in the health sector and new technologies.
- Fluent French; English is a plus.
Interview Process
One interview with Caroline, our Customer Success Manager, then if positive, an interview with Boris, our director and business manager.
Application Instructions
To apply for this job, sending your CV is mandatory. A cover letter is also mandatory.
The job contract is a permanent contract (CDI) starting from February 2, 2025.
Remote work is authorized for this position.