Job Description
You will play a central role in the satisfaction and support of our users: patients, employees, insured individuals, and healthcare professionals. Your mission will be to ensure an exceptional user experience while embodying Axomove's values of simplicity, commitment, and innovation.
Responsibilities
- Respond quickly and effectively to user requests via chat, email, phone.
- Provide solutions adapted to their needs with empathy and professionalism.
- Identify friction points and relay user feedback to product teams.
- Participate in process optimization and knowledge base improvement.
- Collaborate closely with commercial, marketing, and technical teams.
- Contribute to creating educational content to better support users.
Candidate Profile
You are passionate about customer relations and want to be part of a human and innovative adventure. You enjoy solving problems and are creative in meeting user expectations.
- Excellent interpersonal skills and natural empathy.
- Ability to simplify technical topics.
- Organization and rigor in managing requests.
- Prior experience in customer support or a similar role is a plus.
- Interest in the health sector and new technologies.
- Fluent French; English is a plus.
Interview Process
One interview with Caroline, our Customer Success Manager, followed by an interview with Boris, our director and business manager if positive.
How to Apply
To apply for this position, sending your CV is mandatory.
Submission of a cover letter is also required for this application.