This job post is archived - the company is no longer hiring for this position.
Check out other job posts of this company here!Job Description
You will play a central role in the satisfaction and support of our users: patients, employees, insured individuals, and healthcare professionals. Your mission will be to ensure an exceptional user experience while embodying Axomove's values: simplicity, commitment, and innovation.
Responsibilities
User Support and Assistance:
- Respond quickly and effectively to user requests via chat, email, and phone.
- Provide tailored solutions to their needs with empathy and professionalism.
Continuous Improvement:
- Identify friction points and relay user feedback to the product teams.
- Participate in process optimization and knowledge base improvement.
Internal Collaboration:
- Work closely with sales, marketing, and technical teams.
- Contribute to creating educational content to better support our users.
Candidate Profile
You are passionate about customer relationships and want to be part of a human and innovative adventure. You enjoy problem-solving and creativity in addressing user expectations.
- Excellent interpersonal skills and natural empathy.
- Ability to simplify technical subjects.
- Organized and rigorous in handling requests.
- Previous experience in customer support or a similar role is a plus.
- Interest in the health sector and new technologies.
- Fluent French, English is a plus.
Interview Process
One interview with Caroline, Customer Success Manager, followed by an interview with Boris, Director and Business Manager, if positive.
Additional Information
Contract type: Permanent (CDI)
Location: Allée Clémentine Denan, 59000 Lille, France
Start date: 2 February 2025
Salary: €35,000 to €42,000
Telecommuting: Frequent telecommuting allowed (hybrid work mode)
Experience: More than 3 years
Education: Master's degree (Bac +5)
Application requires CV and cover letter submission.
How to Apply
To apply for this position, submission of your CV is mandatory.
A cover letter is also required to apply for this job offer.