Job Description
You will play a central role in the satisfaction and support of our users: patients, employees, insured individuals, and healthcare professionals. Your mission will be to ensure an exceptional user experience while embodying Axomove's values: simplicity, commitment, and innovation.
Responsibilities
User Support and Assistance:
Respond quickly and effectively to user requests via chat, email, and phone.
Provide tailored solutions to their needs with empathy and professionalism.
Continuous Improvement:
Internal Collaboration:
Work closely with sales, marketing, and technical teams.
Contribute to creating educational content to better support our users.
Candidate Profile
You are passionate about customer relationships and want to be part of a human and innovative adventure. You enjoy problem-solving and creativity in addressing user expectations.
Excellent interpersonal skills and natural empathy.
Ability to simplify technical subjects.
Organized and rigorous in handling requests.
Previous experience in customer support or a similar role is a plus.
Interest in the health sector and new technologies.
Fluent French, English is a plus.
Interview Process
One interview with Caroline, Customer Success Manager, followed by an interview with Boris, Director and Business Manager, if positive.
Additional Information
Contract type: Permanent (CDI)
Location: Allée Clémentine Denan, 59000 Lille, France
Start date: 2 February 2025
Salary: €35,000 to €42,000
Telecommuting: Frequent telecommuting allowed (hybrid work mode)
Experience: More than 3 years
Education: Master's degree (Bac +5)
Application requires CV and cover letter submission.