Implementation Managers at August are integral to Augusts customer experience. Our implementation approach and customer-obsessed culture are critical to our success as a company and brand. As August grows, were building product-specific expertise across our teamand were looking for a Billing Implementation Manager to lead customers through one of the most operationally critical transitions theyll make.

Billing at August is a modern, intuitive solution that helps communities streamline their invoicing and payment processes, reduce errors, and improve financial transparency for operators and families alike. As our newest product, youll play a key role in shaping the customer experience, building scalable processes, and helping senior living communities unlock real value from day one.

In this role, you will:

• Lead the implementation of Augusts Billing product with senior living operators across North Americafrom discovery through go-live and post-launch support.
• Own the full project lifecycle for Billing implementations, ensuring communities are set up for long-term success with accurate configurations and strong workflows.
• Serve as the product expert for Billinghelping customers navigate setup, integrations, and adoption while collaborating internally to refine our delivery model.
• Communicate with all levels of the customer organization, from finance and operations leaders to community staff and home office billing teams.
• Provide strategic feedback to our Product and Engineering teams to shape the future of Billing based on real-world use and customer input.
• Lead trainings and launch sessions that build confidence and drive adoption with both back-office and community teams.
• Develop internal and external resources to support repeatable, high-quality implementations as the product and customer base scale.
• Collaborate cross-functionally with our CX, Product, and Go-To-Market teams to continuously improve the customer journey and implementation experience.

The ideal candidate

• A minimum of 2+ years of experience in a customer-facing role, ideally in Customer Success or Implementation
• Experience in billing, accounting, revenue cycle management, or other finance-related field
• Experience working in healthcare, ideally with Senior Living operatorsa0
• You are customer-obsessed; whether your experience is in healthcare or another field, you can point to concrete examples where you helped customers meet and exceed their goals and vision
• You are excited to build process where it doesnt exist and tools to support net new products and features
• Open to 10-15% travel
• Excellent written and verbal communication skills

About our team

Our team brings together deep expertise in technology, healthcare, and company-building. Weve led teams at Apple, Google, Landmark Health, and Adobe, co-founded and exited multiple companies, shipped products used by hundreds of millions of users, and managed clinical teams caring for thousands of patients.

Backed by top-tier Silicon Valley investors, we are partnering with some of the largest senior care organizations in the U.S. to transform the future of senior living.

We offer market competitive compensation based on experience and ability, including significant equity option grants. Other benefits include excellent health, dental, vision coverage, 401K, One Medical, Talkspace, HealthAdvocate, Teladoc memberships.