Founding Site Reliability Engineer
Posted on November 05, 2025 (about 3 hours ago)
Job Description
Our mission is to make exceptional healthcare accessible anytime, anywhere, for everyone.
At Assort Health, we believe healthcare should feel effortless and connected — quick answers, clear communication, and seamless access to care. We are building a new foundation for how patients and providers connect, driven by AI, built to embrace the complexities of healthcare, and tailored to each provider’s unique needs.
Assort is the most comprehensive patient experience platform powered by specialty-specific agentic AI. Our platform integrates omnichannel AI agents with EHR/PMS and complicated provider preferences to reduce hold times and inefficiencies, managing over 50M+ patient interactions since launch. We deliver high resolution rates (98%+), scheduling accuracy (99%), and patient satisfaction (4.4/5), with 11× revenue growth since Q4 2024.
At Assort Health, we believe healthcare should feel effortless and connected — quick answers, clear communication, and seamless access to care. We are building a new foundation for how patients and providers connect, driven by AI, built to embrace the complexities of healthcare, and tailored to each provider’s unique needs.
Assort is the most comprehensive patient experience platform powered by specialty-specific agentic AI. Our platform integrates omnichannel AI agents with EHR/PMS and complicated provider preferences to reduce hold times and inefficiencies, managing over 50M+ patient interactions since launch. We deliver high resolution rates (98%+), scheduling accuracy (99%), and patient satisfaction (4.4/5), with 11× revenue growth since Q4 2024.
What You’ll Do
You will be the expert responsible for keeping systems fast, stable, and resilient, focusing on reliability and shaping infrastructure, CI/CD, and tooling.
- Define, own, and improve SLIs, SLOs, and error budgets.
- Build and maintain stack observability and lead incident management.
- Automate repetitive tasks and build self-healing systems.
- Improve deployment safety with canary/blue-green rollouts and automated rollbacks.
- Contribute to infrastructure work including IaC, cloud architecture, networking, and autoscaling.
- Ensure reliability across services, databases, caches, queues, third-party integrations, and networks.
- Drive capacity planning, performance tuning, and cost optimization.
- Mentor team members and promote a reliability mindset.
Experience & Background
- 3+ years experience in reliability, SRE, or production infrastructure.
- Hands-on experience running production systems in startups or growth-stage companies.
- Ability to balance firefighting with strategic reliability improvements.
Technical Must-haves
- Experience with cloud infrastructure (preferably GCP, AWS or Azure acceptable).
- Implemented or maintained observability stacks like Datadog, Prometheus, Grafana, Honeycomb, OpenTelemetry, Sentry, PagerDuty.
- Programming and automation skills.
- Familiarity with Kubernetes.
Nice-to-haves
- Experience with Infrastructure-as-code, especially Terraform.
- Experience with CI/CD pipelines and modern deployment strategies.
- Early-stage or high-growth company experience.
- Exposure to security, compliance, or resilience architectures.
- Experience with voice infrastructure like Twilio.
Why This Role Matters
- Build reliability foundations including systems, culture, and practices from the ground up.
- Work cross-functionally influencing priorities and tradeoffs.
- See direct impact with fewer outages, faster incident resolution, and more confident launches.
Benefits & Perks
- Competitive Compensation including salary and employee stock options.
- Annual professional development budget and training opportunities.
- Office setup stipend.
- Top-tier medical, dental, vision insurance.
- Unlimited PTO.
- Meals and snacks provided.
- Wellness stipend for physical and mental well-being.
- 401(k) retirement plan.
Company Culture & Values
Fast-moving, focused team driven by customer service and mission. Company values include Day One Drive, 5-Star Focus, Answer the Call, and One Pulse teamwork culture.
Looking for motivated, hardworking, passionate talent willing to help make healthcare accessible for everyone.
Looking for motivated, hardworking, passionate talent willing to help make healthcare accessible for everyone.
How to Apply
Please visit the job page on LinkedIn to apply for this position: Founding Site Reliability Engineer at Assort Health on LinkedIn.