Customer Success Manager with experience in care management (m/f/d), 40h
Posted on September 25, 2025 (about 2 hours ago)
Job description
AssistMe is a young, growing health-tech startup with a big vision: We want to sustainably improve everyday nursing care for everyone involved.
With our digital nursing assistance system alea, we bring innovation directly to the bedside. Our sensor-based solution for incontinence and movement monitoring relieves nursing staff, improves care for recipients, and simultaneously protects the environment.
What drives us:
- More time for real care: alea reduces unnecessary control rounds and simplifies processes
- More quality of life: for residents who are treated with dignity and individually
- Less burden: for nursing staff who can act more purposefully
- Less waste: through more efficient resource use
Your tasks:
- You are actively involved in the sales process as well as onboarding of nursing homes and manage pilot and test phases on site and in planning
- Contribute to designing and optimizing support for nursing staff and nursing management
- Ensure customer satisfaction through proactive management and solving application problems
- Project responsibility in nursing homes during test and regular operating phases
- Communication tasks between and with nursing staff in the context of product introduction
- Conduct workshops, training, and instruction for caregivers as directed
- Build and optimize support and account processes
Your profile – what you bring:
- At least 2 years of experience in inpatient long-term care as a nurse / care professional / geriatric nurse or equivalent
- Additional completed training, continuing education or studies, e.g., in care management, business, or equivalent
- Confident handling of MS Office programs and general willingness to work with digital tools in an IT startup
- Strong coordination and organizational talent in a highly dynamic environment
- High degree of discretion and reliability, initiative, and social competence
- Strong communication skills and service orientation
- Structured, independent, and responsible way of working
- Willingness to travel
- Driving license class B
- Advantageous: Technical affinity and quick comprehension when using new tools
Our benefits:
- Permanent employment contract and work with purpose
- Competitive salary based on experience and qualifications
- Flat hierarchies, an agile team, and short decision-making paths
- Team events and a diverse, international corporate culture
- Urban Sports Club benefits
How to apply
Please apply via the AssistMe job platform as indicated on the job posting page.