Job Description
Rethink care with you by the side of our customers.
AssistMe is a young, growing health-tech startup with a big vision: We want to sustainably improve everyday care for all involved.
With our digital care assistance system alea, we bring innovation directly to the bedside. Our sensor-based solution for incontinence and movement monitoring relieves caregivers, improves care for care recipients, and protects the environment at the same time.
What drives us:
- More time for genuine care: alea reduces unnecessary control rounds and simplifies processes.
- More quality of life: for residents who are cared for with dignity and individually.
- Less burden: for caregivers who can act more targetedly.
- Less waste: through more efficient resource use.
We are currently rolling out our system in care facilities across Europe – and we are looking for you: a new team member with technical understanding and the desire to create real impact.
About the role
You are the central contact person for our customers – especially for the care facilities that use our digital assistance system alea in everyday life. You combine operational customer service with technical product understanding and have a real sense of what our users need.
Specifically, this means:
- Customer Care: You answer questions, address concerns, and solve problems quickly, empathetically, and reliably.
- Customer Success: You proactively reach out regularly to care facilities (e.g., every two weeks), inquire about the current status, provide assistance or gather feedback – not just when something goes wrong.
- Error analysis & product responsibility: When technical errors occur, you try to reproduce them with our team, document them clearly, and follow up until resolved. You work closely with our software, hardware, and firmware teams.
- Product development from the customer's perspective: You provide structured feedback from the field to our developers and actively contribute to making alea better every day.
You are not only the voice of the company outwardly but also the voice of the customers inwardly – ensuring our product delivers on its promises.
Your profile – what you bring
- You are empathetic and service-oriented: You enjoy interacting with customers, especially in the care sector, and quickly find out what they really need.
- You think solution-oriented and take responsibility – when an error occurs, you follow up until it is resolved.
- You have technical understanding or are eager to acquire it – our solution combines sensor technology, software, and cloud.
- You communicate clearly, structured, and reliably – whether with caregivers, developers, or in internal team channels.
- You work independently, carefully, and reliably – and can prioritize well even when it's busy.
- You speak and write fluent German – as our customers and partners primarily operate in the German-speaking region.
- Ideally, you already have experience in customer success, support, or operations – or you are eager to develop into this role.
Our benefits:
- Permanent employment contract and purposeful work.
- Salary depending on experience and qualification.
- Nice office directly at S-Bahn Tiergarten, near TU Berlin.
- Flat hierarchies, an agile team, and short decision-making paths.
- Team events and a diverse, international company culture.
- Detailed insights into the functioning of startups and the digital health industry.
- Urban Sports Club benefits.
We know that not every resume perfectly fits every position. If you are motivated and believe you fit well with us, we look forward to your application!
Please send us your resume, a short (max. 5 sentences) motivation letter, and your desired starting date.