Customer Experience Manager (m/w/d), 40h
Posted on July 26, 2025 (about 14 hours ago)
Job description
Rethinking care - with you at the side of our customers
AssistMe is a young, growing health-tech startup with a big vision: We want to sustainably improve everyday care - for everyone involved.
With our digital care assistance system alea, we bring innovation directly to the bedside. Our sensor-based solution for incontinence and movement monitoring relieves nursing staff, improves the care of care recipients, and at the same time protects the environment.
What drives us:
- More time for real care: alea reduces unnecessary checks and simplifies processes
- More quality of life: for residents who are cared for with dignity and individually
- Less burden: for nursing staff who can act more targeted
- Less waste: through more efficient resource use
We are currently rolling out our system in care facilities throughout Europe - and for this we are looking for you: a new team member with technical understanding and the desire to create real impact.
About the role
You are the central contact person for our customers - especially for care facilities that use our digital assistance system alea in everyday life. You combine operational customer service with technical product understanding and have a real feeling for what our users need.
Specifically, this means:
- Customer Support: You answer questions, respond to concerns and solve problems - quickly, empathetically and reliably.
- Error analysis & product responsibility: When technical errors occur, you try to reproduce them together with our team, document them clearly and follow up - until the solution. You work closely with our software, hardware and firmware team.
- Product development from the customer's perspective: You provide structured feedback from the field to our developers and thus actively contribute to making alea a little better every day.
You are not only the voice of the company to the outside, but also the voice of the customers internally - ensuring that our product delivers what it promises.
Your profile - what you bring with you
- You are empathetic and service-oriented: You enjoy exchanging with customers, especially in the care sector, and quickly find out what they really need.
- You think solution-oriented and take responsibility - when an error occurs, you keep working on it until it is resolved.
- You have technical understanding or the desire to acquire it - our solution combines sensor technology, software and cloud.
- You communicate clearly, structured and binding - whether with nursing staff, developers or in the internal Teams channel.
- You work independently, carefully and reliably - and can prioritize well, even when things get busy.
- You speak and write fluent German - because our customers and partners mainly work in the German-speaking area.
- Ideally, you already bring experience from customer success, support or operations - or you are really eager to develop into this role.
Our benefits:
- Permanent employment contract and work with purpose
- Salary depending on experience and qualification
- Nice office directly at S-Bahn Tiergarten, near TU Berlin
- Flat hierarchies, an agile team and short decision-making paths
- Team events and a diverse, international corporate culture
- Detailed insights into the functioning of startups and the digital health industry
- Urban Sports Club Benefits
We know that not every resume fits perfectly with every position. If you are motivated and believe that you are a good fit for us, we look forward to your application!
Please send us your resume, a short (max. 5 sentences) motivation letter and your desired start date.
How to apply
We know that not every resume fits perfectly with every position. If you are motivated and believe that you are a good fit for us, we look forward to your application!
Please send us your resume, a short (max. 5 sentences) motivation letter and your desired start date.