Clinician Success Manager
Posted on November 02, 2025 (21 days ago)
About Us:
Ambience Healthcare is the leading AI platform for documentation, coding, and clinical workflow, built to reduce administrative burden and protect revenue integrity at the point of care. Trusted by top health systems across North America, Ambience’s platform is live across outpatient, emergency, and inpatient settings, supporting more than 100 specialties with real-time, coding-aware documentation. The platform integrates directly with Epic, Oracle Cerner, athenahealth, and other major EHRs. Founded in 2020 by Mike Ng and Nikhil Buduma, Ambience is headquartered in San Francisco and backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, Kleiner Perkins, and other leading investors.
Job Description:
We are looking for a Clinician Success Manager to ensure Ambience becomes clinicians' first choice across our healthcare partners. This strategic role is responsible for building relationships with influential clinical leaders, converting clinicians into passionate advocates, and driving sustained adoption through clinical champion engagement. Acting as the voice of the clinician, you'll identify workflow optimizations that deliver quantifiable outcomes while creating scalable engagement frameworks that become team-wide best practices.
- Transform Clinical Champions into Movement Leaders: Identify and cultivate relationships with the most influential clinical stakeholders in each account and convert these key stakeholders into active advocates who champion Ambience amongst their colleagues, driving widespread adoption across the clinical population.
- Architect Clinical Success at Scale: Map the stakeholders at each account, establishing yourself as the trusted advisor to clinical leadership and transform initial skepticism into sustained enthusiasm, ensuring strong utilization amongst providers who use the platform.
- Drive Measurable Clinical ROI: Own the metrics that matter most to clinical success monitoring performance, implement targeted interventions when needed, and work with Care Transformation Executives to evangelize Ambience’s ROI with customers.
- Revolutionize Clinical Workflows: Act as the voice of the clinician, identify and implement meaningful workflow optimizations that deliver quantifiable efficiency gains and improve clinicians' lives. Systematically capture clinical insights and translate them into product improvements influencing our roadmap, while creating scalable engagement playbooks that become best practices.
- Build the Future of Clinical Engagement: Design repeatable systems for clinical success, ensuring every clinician experiences an exceptional journey from skeptic to advocate to evangelist.
Candidate Profile:
- 5+ years of experience in healthcare SaaS, clinical implementation, or client success in a provider-facing role, with deep healthcare SaaS expertise.
- Proven champion of clinician success with a track record of supporting physicians and operational leaders through workflow coaching and driving long-term adoption of digital health solutions.
- Extensive experience managing go-lives, supporting high-impact rollouts, and driving measurable outcomes like utilization rates and clinician satisfaction.
- Understanding of clinical workflows, able to spot friction points, and improve workflows in collaboration with frontline clinicians. Fluent in clinical terminology for effective communication with healthcare professionals.
- Strong executive presence and stakeholder management skills, able to build trust with clinical, operational, and executive leaders and align priorities across functions.
- Clear communicator and exceptional partner, able to translate complex user needs into actionable insights and influence internal teams.
- Mission-aligned, data-driven, impact-focused with a passion for improving healthcare delivery and helping clinicians reclaim time through AI-powered tools. Problem-solving mindset using data to measure success.
This role requires up to 30% travel, including onsite support during key customer events and stakeholder meetings across the U.S. All travel expenses are covered according to Ambience’s travel policy.
Compensation and Benefits:
Base compensation approximately $90,000-$135,000 per year, excluding equity or bonus targets. Candidates have flexibility in cash/equity split. Generous equity grants available to share in the company's impact.
Candidates outside the range are encouraged to apply, with individualized compensation approaches based on life factors.
Additional benefits include working with cutting edge AI technology, dedicated personal development budget, diverse and mission-aligned team, ownership over success, competitive salary and equity, health, dental, vision coverage, quarterly retreats, unlimited PTO, and a 401(k) plan.
Ambience is committed to accessibility in hiring; accommodations are available upon request with confidential handling.
How to Apply
Click the "Apply for this Job" button on the job post page to submit your application through the Ambience Healthcare careers site.
Contact
If you need any accommodations during your application or interviews, please reach out to the Recruiting team at [email protected]. They will handle your request confidentially and work to ensure an accessible and equitable experience.